How do I get a New Occupant Confirmation form?

If you have recently moved, we may be waiting for two documents of confirmation from you:

  1. New Occupant Confirmation form. Please include the ESID number for your service address on this form.
  2. A photocopy of one of the forms of additional documentation listed in the form. You can send your document by choosing one of the following methods:
    • Email:
    • Fax: 866-233-3429(toll free) or 832-584-2958(Houston)
    • Mail: Direct Energy, P.O Box 3767, Houston, TX 77002

Please include the following when sending us your documents:

  • Attached documents
  • Direct Energy account number
  • Name on account
  • Service address
  • Daytime phone number and best time to contact you

Be sure that your documents meet the guidelines below:

  • Documents must be valid and not expired
  • Images must show a full document page or, in case of state or national ID photo cards, both sides of the card.
  • Images must be in PNG, JPEG, PDF or .doc format
  • Images must be high-quality, unobstructed, legible and uncropped

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