Have you received my paperwork?

If you emailed the NOS form and supporting document, then you will receive a confirmation that paperwork has been received. If you faxed us the 2 documents, then please allow 1 business day to update your account that they have been received. If you mailed the 2 documents, then please allow up to 5 additional business days for us to receive the documents.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. PUCT Certificate No. 10040. Norton Secured