How Do I Get a Switch Hold Removed So My Power Can Be Turned On?

It's fairly easy. Simply download a New Occupant Statement (NOS) here, fill it out, and sign it. Then, send it to us along with one of the following:

Both the NOS form and one of the above supporting documents can be e-mailed to Enrollment.Exceptions@DirectEnergy.com or faxed to 1-866-814-3021. We highly recommend e-mail for faster processing.

If you need to mail your documents, please send them both to Enrollment Exceptions, 6502 South Yale Avenue, Tulsa, OK 74136. Please allow up to 5 additional business days for us to receive your documents by mail.

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