New York - We're Here To Help, Contact Us Today

Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.

Frequently Asked Questions

You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.

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EMERGENCY CONTACT INFO

In case of a power outage, downed line or natural gas leak, contact your local utility. If your utility is not listed below contact 9-1-1.

Electricity
ConEd West 1-800-752-6633
Central Hudson 1-800-527-2714
National Grid 1-401-831-8800
Orange & Rockland 1-800-533-5325

Natural Gas
ConEd West 1-800-752-6633
Central Hudson 1-800-527-2714
National Grid 1-718-643-4050
Orange & Rockland 1-800-533-5325
National Fuel Gas Co. 1-800-444-3130

Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

Sign Up for Energy

For Your Home

Sign Up Online

1-855-461-1926

Move Your Service
1-866-348-4194

Small Business

1-866-348-4193
(Mon - Fri: 8:00am-6:00pm EST)
Email: Sign Up

Large Business

1-888-925-9115
(Mon - Fri: 8:00am-5:00pm EST)
Email: Sign Up

Customer Support

For your Home

1-866-348-4194

Fax
1-800-457-9686

Postal Service
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046

Email: Customer Service

Small & Large Business

Electricity
1-888-925-9115
(Mon - Fri: 8:00am-6:00pm EST)
Email: Customer Service

Natural Gas
1-800-437-7265
(Mon - Fri: 8:00am-5:00pm EST)
Email: Customer Service

Government
Email: Customer Service

Natural Gas Triggers
1-732-750-6464
fax: 1-866-421-2451
Email: Customer Service

Need Help with Home Services

Benjamin Franklin
1-800-471-0809

Direct Energy Protection Plans
1-855-261-9822

Mister Sparky
1-800-595-8644

One Hour Heating & Air Conditioning
1-800-574-1725

Power Outage & Emergency

Electricity Utility

Central Hudson
1-800-527-2714

Con Edison
1-800-752-6633

National Grid (NIMO)
1-800-867-5222

Orange and Rockland
1-877-434-4100

Natural Gas Utility

Central Hudson
1-800-527-2714

Con Edison
1-800-752-6633

National Grid (NIMO) - Metro NY
1-718-643-4050

National Grid (NIMO) - Long Island
1-800-490-0045

National Grid (NIMO) - Upstate NY
1-800-892-2345

Orange and Rockland
1-800-533-5325

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza
Suite 250
Houston, TX 77046
1-713-877-3500

Home Services

Direct Energy
P.O. Box 850
Lincolnshire, Illinois 60069-0850
1-888-334-3577

Business Energy

Direct Energy Business
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923


Direct Energy Business
1 Hess Plaza
Woodbridge, NJ 07095
1-800-437-7265

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