Frequently Asked Questions
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Looking for Direct Energy near You?
Find out where you can find Direct Energy offices and Home Service locations.
Still Need Help?
In case of power outage or gas leak, please contact your local utility.
Sign Up
1-855-461-1926
Customer Service
1-888-734-0741
Move Your Service
1-888-734-0741
Fax
1-800-457-9686
Postal Service
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
Electricity Utility
Duquesne Light
1-412-393-7000
Duquesne Light (Toll Free)
1-888-393-7000
Med-Ed
1-888-544-4877
PECO
1-800-841-4141
Pennsylvania Power & Light (PPL)
1-800-342-5775
West Penn Power
1-888-544-4877
Natural Gas Utility
Columbia Gas of Pennsylvania
1-888-460-4332
Sign Up
1-866-348-4193
Hours: Mon - Fri 8am-6pm EST
Customer Service
Electricity
1-888-925-9115
Hours: Mon - Fri 8am-6pm EST
Natural Gas
1-800-437-7265
Hours: Mon - Fri 8am-5pm EST
Request a Quote
1-888-925-9115
Hours: Mon - Fri 8am-5pm EST
Customer Service
Electricity
1-888-925-9115
Hours: Mon - Fri 8am-6pm EST
Natural Gas
1-800-437-7265
Hours: Mon - Fri 8am-5pm EST
Benjamin Franklin
1-800-471-0809
Direct Energy Protection Plans
1-855-261-9822
Mister Sparky
1-800-595-8644
One Hour Heating & Air Conditioning
1-800-574-1725
Residential Energy, Corporate
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
1-713-877-3500
Home Services
Direct Energy
80 Allstate Parkway
Markham, ON L3R 6H3
1-800-266-3939
Business Energy
Direct Energy Business
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923
Direct Energy Business
1 Hess Plaza
Woodbridge, NJ 07095
1-800-437-7265
