Pennsylvania, Contact Us Today

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Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.

Frequently Asked Questions

You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.

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Find out where you can find Direct Energy offices, Home Service locations, and Payment locations around Pittsburgh or Philadelphia, Pennsylvania.

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EMERGENCY CONTACT INFO

In case of a power outage, downed line or natural gas leak, contact your local utility. If your utility is not listed below contact 9-1-1.

Electricity
Duquesne 1-412-393-7000
Duquesne Toll Free 1-888-393-7000
Met-Ed 1-888-544-4877
PECO 1-800-494-4000
PPL Electric Utilities 1-800-342-5775
West Penn Power 1-888-544-4877

Free Power on Saturdays
PPL Electric Utilities 1-800-342-5775

Natural Gas
Columbia Gas
of Pennsylvania		 1-888-460-43327

Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

Sign Up for Electricity

For Your Home

Sign Up Online

Sign Up
1-855-461-1926
(Mon-Fri: 7:00am - 7:00pm, Sat: 7:00am - 4:00pm, Sun: Closed)

Move Your Service
1-888-734-0741

Small Business

Sign Up
1-866-348-4193
(Mon - Fri: 8:00am-6:00pm EST)

Email: Sign Up

Large Business

Request a Quote
1-888-925-9115
(Mon - Fri: 8:00am-5:00pm EST)

Email: Sign Up


Support for Energy Customers

For your Home

1-855-461-1926
(Mon-Fri: 7:00am - 7:00pm, Sat: 7:00am - 4:00pm, Sun: Closed)

Email: Customer Service

Fax
1-866-863-1658

Postal Service
Direct Energy, PMB #51
7385 North State Route 3
Westerville, OH 43082

Small & Large Business

Electricity
1-888-925-9115
(Mon - Fri: 8:00am-6:00pm EST)
Email: Customer Service

Natural Gas
1-888-925-9115
(Mon - Fri: 8:00am-6:00pm EST)
Email: ( Customer Service )

Government
Email: Customer Service

Natural Gas Triggers
1-732-750-6464
fax: 1-866-421-2451
Email: Customer Service

Need Help with Home Protection

Direct Energy Protection Plans
1-855-334-3577

Power Outage & Emergency

Electricity Utility

Duquesne Light
1-412-393-7000

Duquesne Light (Toll Free)
1-888-393-7000

Med-Ed
1-888-544-4877

PECO
1-800-841-4141

Pennsylvania Power & Light (PPL)
1-800-342-5775

West Penn Power
1-888-544-4877

Pike
1-877-434-4100

Natural Gas Utility

Columbia Gas of Pennsylvania
1-888-460-4332

UGI Penn Natural Gas
1-800-276-2722

UGI Gas Service
1-800-276-2722

Corporate

Residential Energy, Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
1-713-877-3500

Home Services

Direct Energy
P.O. Box 850
Lincolnshire, Illinois 60069-0850
1-855-334-3577

Business Energy

Direct Energy Business
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923


Direct Energy Business
1 Hess Plaza
Woodbridge, NJ 07095
1-800-437-7265

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