Pennsylvania, Contact Us Today
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Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.
Frequently Asked Questions
You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.
Search FAQ'sLooking for Direct Energy near You?
Find out where you can find Direct Energy offices, Home Service locations, and Payment locations around Pittsburgh or Philadelphia, Pennsylvania.
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Still Need Help?
If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.
Sign Up for Electricity
Support for Energy Customers
For your Home
1-855-461-1926
Email: Customer Service
Fax
1-866-863-1658
Postal Service
Direct Energy, PMB #51
7385 North State Route 3
Westerville, OH 43082
Small & Large Business
Electricity
1-888-925-9115
(Mon - Fri: 8:00am-6:00pm EST)
Email: Customer Service
Natural Gas
1-888-925-9115
(Mon - Fri: 8:00am-6:00pm EST)
Email: ( Customer Service )
Government
Email: Customer Service
Natural Gas Triggers
1-732-750-6464
fax: 1-866-421-2451
Email: Customer Service
Need Help with Home Services
Benjamin Franklin
1-800-471-0809
Direct Energy Protection Plans
1-855-261-9822
Mister Sparky
1-800-595-8644
One Hour Heating & Air Conditioning
1-800-574-1725
Power Outage & Emergency
Electricity Utility
Duquesne Light
1-412-393-7000
Duquesne Light (Toll Free)
1-888-393-7000
Med-Ed
1-888-544-4877
PECO
1-800-841-4141
Pennsylvania Power & Light (PPL)
1-800-342-5775
West Penn Power
1-888-544-4877
Pike
1-877-434-4100
Natural Gas Utility
Columbia Gas of Pennsylvania
1-888-460-4332
UGI Penn Natural Gas
1-800-276-2722
UGI Gas Service
1-800-276-2722
Corporate
Residential Energy, Corporate
Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046
1-713-877-3500
Home Services
Direct Energy
P.O. Box 850
Lincolnshire, Illinois 60069-0850
1-855-334-3577
Business Energy
Direct Energy Business
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222
1-800-830-5923
Direct Energy Business
1 Hess Plaza
Woodbridge, NJ 07095
1-800-437-7265
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