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Find the contact information you need, send a message to our customer service team or check out our frequently asked questions.
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Electricity Utility
Natural Gas Utility
Columbia Gas of Pennsylvania
1-888-460-4332
UGI Penn Natural Gas
1-800-276-2722
UGI Gas Service
1-800-276-2722
For Your Home
Sign Up Online 1-888-548-7540 (Mon-Fri: 7:00am - 7:00pm CT, Sat: 7:00am - 4:00pm CT, Sun: Closed) Move Your Service 1-888-548-7540
Small Business
1-855-337-7006 (Mon - Fri: 8:00am-6:00pm EST) Email: Sign Up
Large Business
1-844-559-8583 (Mon - Fri: 8:00am-5:00pm EST)
For Your Home
1-888-548-7540
Mon-Fri: 8:00am-8:00pm ET
Sat: 8:00am-5:00pm ET
Sat-Sun: Closed
Email: Customer Service
Fax
1-866-863-1658
Postal Service
Direct Energy, PMB #51
7385 North State Route 3
Westerville, OH 43082
For Your Business
Small Business
1-833-272-7951
(Mon - Fri: 8:00am-6:00pm ET)
Email: Customer Service
Large Business
1-888-925-9115
(Mon - Fri: 8:00am-6:00pm ET)
Email: Customer Service
Direct Energy Protection Plans
Residential Energy, Corporate
Direct Energy 910 Louisiana Houston, TX 77002
Small Business Energy & Large Business Energy
Direct Energy 1001 Liberty Avenue 12th Floor Pittsburgh, PA 15222
Media Relations
Estefania Joy news@directenergy.com
Send Us A Message
Frequently Asked Questions
If you haven't already, you'll first need to create an account with your local utility. Unless you're moving, you should already have an account.
Have your utility account information on hand when you're ready to enroll. We'll ask you for this information so that your utility can connect you to service with us.
You can sign up by clicking the "Get Started" button above. If you are moving to a new address, just fill out your service address information for your new home. If you are switching suppliers, we will notify your current supplier of your switch.
Refer-A-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy and you'll earn a $50 Visa® Prepaid Card for each customer you refer. And unlike the other programs, there's no limit to the number of friends you can refer. With Refer-A-Friend your friends win, too, with a $50 Visa® Prepaid Card when they enroll with Direct Energy. Giving great rewards for referrals is just one more way we put customers first.
You can easily renew your existing Direct Energy service online. Direct Energy will contact you by mail, email and/or via Online Account Manager messaging when you are eligible for renewal.
To renew:
- Log into your Direct Energy Online Account Manager with your User Name and Password.
- Hover over the "Account Management" icon in the top navigation and click the "Renew" link.
- You'll be presented with a range of plan options and the current rates for those plans in your area. You'll be able to view detailed information for the available plans.
- When you find the plan you like, click the "Renew" link and follow the instructions.
Please be advised that you are not renewing with your current rate and plan. You are renewing your service agreement with Direct Energy, while choosing a new plan and rate. You can renew with your current plan, but that rate most likely has changed due to energy market demand.
If you're not able to process your renewal online, don't see the "Renew" link or can't find a plan option to suit you, please call Customer Service at 1-888-548-7540. Our customer care team will be delighted to assist you with your renewal.
Have a question about a plan or need help placing an order?
Call us: 1-888-548-7540
Hours: 8:00am-8:00pm ET Monday-Friday
8:00am-5:00pm ET Saturday
Closed Sunday
