Report a power outage

Report a power outage

Texas customers - TDSP contact information

Smart meter technology is designed to automatically alert your Transmission and Distribution Service Provider (TDSP) when your power goes out. 

Immediately report dangerous conditions, like fallen power lines or poles, to your TDSP, and stay at least 35 feet away.


What is a TDSP or utility company?

A TDSP (utility company) delivers electricity and gas
to your home.

Your local utility company maintains the equipment that carries electricity and natural gas to your house. The infrastructure, including wires, transformers, poles and pipes, are owned and maintained by your local TDSP.

What if I'm not a Texas customer?

You can visit our state information page to find local utility licenses, disclosures and contact details.

Need help placing an order?
Texas customers: Call us at 1-855-461-1926
Northeast and Midwest customers: Contact us


Questions about your current service?
Texas customers: Call us at 1-888-305-3828
Northeast and Midwest customers: Contact us