Frequently Asked Questions
Refer-A-Friend FAQs
How many $50 Direct Energy Visa® Prepaid Cards can I receive?
There are no limits – for every eligible referral that is successful, you get a $50 Direct Energy Visa® Prepaid Card. It's that simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions...
How long will it take to receive my $50 Direct Energy Visa® Prepaid Card?
If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and successfully become a Direct Energy customer, you will receive your $50...
What happens if the person I referred doesn't include my Referral ID when enrolling?
Your friend has one business day to call Direct Energy and provide your referral code.
Who do I contact if I have questions about my service?
You can call us toll-free at 1-866-348-4194 or send us an email at csdirectenergy@directenergy.com.. Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday 7am-5pm.
How does someone qualify for Refer-A-Friend?
To qualify for Refer-A-Friend, you and your friend(s) must meet the following criteria: Must be new to Direct Energy (not currently an active or pending Direct Energy customer, or have not been a Direct Energy customer in...
Where can I use my Direct Energy Visa® Prepaid Card?
You can use the Direct Energy Visa® Prepaid Card anywhere Visa debit cards are accepted.
How do I earn Refer-A-Friend rewards?
It's simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions outlined on your personalized Refer-a-Friend page. Refer as many friends as you want. If your friend accepts your request...
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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