Frequently Asked Questions
*The $50 Direct Energy Visa Prepaid Card will be sent 4-6 weeks after receiving energy supply with Direct Energy. The Visa Prepaid Card is issued pursuant to a loyalty, reward or other promotional programs. Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months, funds do not expire and may be available after card expiration date, fees may apply. Card terms and conditions apply. Direct Energy is not affiliated with MetaBank or Visa U.S.A. Inc. Visa is not a sponsor, endorser or participant of this promotion.
Refer-A-Friend FAQs
What happens if the person I referred doesn't include my Referral ID when enrolling?
Your friend has one business day to call Direct Energy and provide your referral code.
Who do I contact if I have questions about my service?
You can call us toll-free at 1-866-348-4194 or send us an email at csdirectenergy@directenergy.com.. Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday 7am-5pm.
How does someone qualify for Refer-A-Friend?
To qualify for Refer-A-Friend, you and your friend(s) must meet the following criteria: Must be new to Direct Energy (not currently an active or pending Direct Energy customer, or have not been a Direct Energy customer in...
How do I earn Refer-A-Friend rewards?
It's simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions outlined on your personalized Refer-a-Friend page. Refer as many friends as you want. If your friend accepts your request...
How many $50 rewards can I receive?
There are no limits – for every eligible referral that is successful, you get a $50 Direct Energy Visa Prepaid Card. It's that simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions...
How long will it take to receive my $50 reward?
If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and successfully become a Direct Energy customer, you will receive your $50...
Where can I use my Direct Energy Visa® Prepaid Card?
You can use the Direct Energy Visa Prepaid Card everywhere Visa debit cards are accepted.
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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