Frequently Asked Questions
*The $50 Direct Energy Visa Prepaid Card will be sent 4-6 weeks after receiving energy supply with Direct Energy. The Visa Prepaid Card is issued pursuant to a loyalty, reward or other promotional programs. Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Card valid for up to 6 months, funds do not expire and may be available after card expiration date, fees may apply. Card terms and conditions apply. Direct Energy is not affiliated with MetaBank or Visa U.S.A. Inc. Visa is not a sponsor, endorser or participant of this promotion.
Refer-A-Friend FAQs
What happens if the person I referred doesn't include my Referral ID when enrolling?
Your friend has 24 hours after enrolling to call Direct Energy and provide your referral code.
How long will it take to receive my $50 reward?
If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy and paid their first bill in full and on time, you will receive your Direct Energy $50 Visa® Prepaid...
Do I have to have the referral number at the time of enrollment for the referrer to receive his/her incentive?
No, you can call customer care at 1-855-461-1926 with your referrer's number within 24 hours after you complete your enrollment.
How do I find my referral code?
Visit www.directenergy.com/refer-a-friend or log into your online account.
How does someone qualify for Refer-A-Friend?
Qualified Referral must satisfy all Direct Energy enrollment requirements including: Enroll with Direct Energy and provide a valid Referral ID in the Referral ID field within the online enrollment or advising...
How many $50 Direct Energy Visa® Prepaid Cards can I receive?
There are no limits. For every eligible referral that is successful, you get a Direct Energy $50 Visa® Prepaid Card. It's that simple. Just log into your Online Account Manager at Direct Energy and follow the easy instructions...
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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