What happens if I break the Payment Extension?

The Payment Extension is considered broken if your past-due balance has not been paid in full by the agreed-upon date. At that time, a Disconnection Notice will be generated for your service address.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. PUCT Certificate No. 10040. Norton Secured