How do I delete a credit card/debit card or bank account from my account?

To delete a credit card/debit card or bank account from your account, please follow these instructions:

  1. Login to your Direct Energy Online Account Manager (www.DirectEnergy.com/Account).
  2. Hover over the Billing & Payments tab and click Payment Methods.
  3. Click the radio button for the payment method that you want to delete and click the delete button.
  4. A pop-up box will appear asking you to confirm that you really want to delete the form of payment from your account.
  5. Select OK to confirm or Cancel if you want to go back to the Manage Payment Methods screen.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. PUCT Certificate No. 10040. Norton Secured