How do I pay my bill online?

To pay your bill online with Direct Energy, please follow these instructions:

  1. Login to your Direct Energy Online Account Manager (www.directenergy.com/account). Note: If you are a first-time user of Online Account Manager, please click www.DirectEnergy.com/Account/Register to create your account.
  2. Hover over Billing & Payments tab and select Pay Your Bill from the drop-down menu.
  3. Click Pay Your Bill.
  4. Enter the amount you want to pay under Payment Amount.
  5. If you would like to donate to the Neighbor to Neighbor program, enter the donation amount you want to contribute towards the program.
  6. Verify the Total Payment amount automatically calculated. This amount is the total of the Payment Amount plus the Donation amount entered, if any.
  7. Select the date you want the payment to be drafted from your account by entering or selecting from the calendar view
  8. Finally, select the form of payment you want to use under Payment Method. You can also choose to add a new form of payment by selecting Credit Card/Debit Card or Bank Account from the drop down.
  9. Click the Submit Payment button.
  10. Please note, you can schedule your payment up to 90 day in advance.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. PUCT Certificate No. 10040. Norton Secured