Direct Your Energy Insights Tool Frequently Asked Questions for Texas, Direct Your Energy Insights Tool

Direct Your Energy Insights Tool FAQs

  • How can I compare my billing periods?

    When viewing the Direct Your Energy dashboard, your current billing period will immediately show as the default time period for the Dynamic Usage Calendar and Usage Graph. You can use side arrows along the calendar to review previous...

  • When do I receive a weather alert email?

    If you are enrolled in Our Account Manager and receive a paperless bill, you will automatically receive a weather alert email when there is an extreme weather condition that is predicted to increase your bill. While these events...

  • When do I receive usage alert emails?

    If you are enrolled in your Online Account Manager and receive a paperless bill, you will automatically receive a Usage Alert email will when your energy consumption is substantially higher or lower than your predicted energy...

  • How can I stop receiving usage alert emails?

    You can unsubscribe from any communication by clicking the "unsubscribe link" included in the email.

  • How can I stop receiving weather alert emails?

    You can unsubscribe from any communication by clicking the "unsubscribe link" included in the email.

  • How can I use the Direct Your Energy Dynamic Usage Calendar?

    Have you ever wanted to know what days you may have used more energy than others? Using the Dynamic Usage Calendar, you'll easily be able to see which days cost you the most, and which days cost you the least over the course of...

  • How does the Direct Your Energy Usage Graph work?

    Within the Direct Your Energy dashboard, you will see a graphical depiction of your energy usage that measures usage per month against the average temperature per month in your zip code. It will allow you to see when and how much...

  • How does the Direct Your Energy Weather overlay work?

    The Direct Your Energy Weather Overlay is Direct Energy's proprietary smart tool that displays the temperature in your zip code, and predicts the potential cost of your usage that day based on your historical patterns. This handy...

  • What is Direct Your Energy?

    Direct Your Energy is a new resource for Direct Energy customers that shares easy-to-navigate tools that depict and analyze your energy usage. Designed to empower you to make more informed decisions about your energy use, each...

  • Where can I find Direct Your Energy?

    Direct Your Energy is a dashboard located within your Our Account Manager (OAM). When you log into your OAM account, you will have the option to see the dashboard and review your usage for valuable insights into your bill.

  • What will I find on the Direct Your Energy Dashboard?

    Through a variety of tools, Direct Your Energy will share how much energy you have used within your current and past billing periods, and what that usage cost you. The tools include: Dynamic Usage Calendar depicting a heat...

  • How do I access Direct Your Energy?

    Go to DirectEnergy.com and log into your Online Account Manager. Hover over Usage and Insights in the top navigation bar and click on Direct Your Energy.

  • How can Direct Your Energy benefit me?

    Knowledge is power, and Direct Your Energy will empower you to become a smarter, more thoughtful consumer. You are no longer helpless when it comes to deciphering your energy bill – thanks to Direct Your Energy, you'll better...

  • How does Direct Your Energy determine my usage by appliance?

    The Direct Your Energy tool from Direct Energy uses your smart meter usage in 15-minute increments, your home profile information, and proprietary algorithms to determine estimates of how key home systems and appliances use energy....

  • How does Direct Your Energy compare my usage to that of my peers?

    Direct Your Energy compares your home's total energy usage to the average energy usage for homes of similar size, amenities, usage patterns, location, and other attributes. Filling out your Home Profile is an easy way to increase...

  • Why should I fill out my Home Profile?

    Direct Your Energy uses your home and appliance information to feed the algorithms forecasting your bill, itemizing your usage, and personalizing your recommendations. The more you feed the math machines, the more they'll work...

Feeling a little social?

Please visit our social network pages.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

© 2018 Direct Energy. All Rights Reserved. PUCT Certificate No. 10040. Norton Secured