Direct Your Energy Insights Tool Frequently Asked Questions for Texas, Direct Your Energy Insights Tool

Direct Your Energy Insights Tool FAQs

  • How can I compare my billing periods?

    When viewing the Direct Your Energy dashboard, your current billing period will immediately show as the default time period for the Dynamic Usage Calendar and Usage Graph. You can use side arrows along the calendar to review previous billing periods. You can compare your outlined usage from Direct Your Energy against your actual bill, located in the billing and payments tab. Please note, that usage costs are estimated and that predicted consumption and costs may differ from actual consumption and...

  • When do I receive a weather alert email?

    If you are enrolled in Our Account Manager and receive a paperless bill, you will automatically receive a weather alert email when there is an extreme weather condition that is predicted to increase your bill. While these events are rare, our helpful tips and suggestions can help you better prepare your home, adjust your energy usage, and potentially save you...

  • When do I receive usage alert emails?

    If you are enrolled in your Online Account Manager and receive a paperless bill, you will automatically receive a Usage Alert email will when your energy consumption is substantially higher or lower than your predicted energy consumption for an extended period of time....

  • How can I stop receiving usage alert emails?

    You can unsubscribe from any communication by clicking the "unsubscribe link" included in the...

  • How can I stop receiving weather alert emails?

    You can unsubscribe from any communication by clicking the "unsubscribe link" included in the...

  • How can I use the Direct Your Energy Dynamic Usage Calendar?

    Have you ever wanted to know what days you may have used more energy than others? Using the Dynamic Usage Calendar, you'll easily be able to see which days cost you the most, and which days cost you the least over the course of your billing period. High and low usage days are identified by a color-coded identification system. If you have received a usage alert, it is also noted on your calendar. Plus, the days of your highest and lowest usage, along with the average, will be equated to a dollar amount so that you can better understand your energy cost in relation to usage....

  • How does the Direct Your Energy Usage Graph work?

    Within the Direct Your Energy dashboard, you will see a graphical depiction of your energy usage that measures usage per month against the average temperature per month in your zip code. It will allow you to see when and how much electricity you consume, and what the weather condition was in your zip code that may have influenced your usage....

  • How does the Direct Your Energy Weather overlay work?

    The Direct Your Energy Weather Overlay is Direct Energy's proprietary smart tool that displays the temperature in your zip code, and predicts the potential cost of your usage that day based on your historical patterns. This handy tool allows you to connect the weather to your usage, and may prompt you to consider adjustments that could save energy and money. Please note that usage costs are estimated and that predicted consumption and costs may differ from actual consumption and costs....

  • What is Direct Your Energy?

    Direct Your Energy is a new resource for Direct Energy customers that shares easy-to-navigate tools that depict and analyze your energy usage. Designed to empower you to make more informed decisions about your energy use, each tool has a unique function that will help you manage your usage with the goal of potentially saving you money....

  • Where can I find Direct Your Energy?

    Direct Your Energy is a dashboard located within your Our Account Manager (OAM). When you log into your OAM account, you will have the option to see the dashboard and review your usage for valuable insights into your bill. ...

  • What will I find on the Direct Your Energy Dashboard?

    Through a variety of tools, Direct Your Energy will share how much energy you have used within your current and past billing periods, and what that usage cost you. The tools include:

    • Dynamic Usage Calendar depicting a heat map of color-coded high/low usage days, allowing you to recognize patterns in usage and examine daily intake.
    • A monetary translation of your highest usage day, lowest day, and average cost per day.
    • Usage Alerts noting considerable differences in your usage pattern.
    • Predictive Weather Overlay that forecasts not just the potential temperature and weather conditions, but also the potential cost of your usage based on these factors.
    • Dynamic Usage Graphs that measure monthly usage against the monthly average temperature in your zip code.
    • Email opt-in to receive usage alerts and weather alert emails that help you to better manage your energy usage and Direct Energy bill.

  • How do I access Direct Your Energy?

    Go to DirectEnergy.com and log into your Online Account Manager. Hover over Usage and Insights in the top navigation bar and click on Direct Your...

  • How can Direct Your Energy benefit me?

    Knowledge is power, and Direct Your Energy will empower you to become a smarter, more thoughtful consumer. You are no longer helpless when it comes to deciphering your energy bill – thanks to Direct Your Energy, you'll better understand your charges and what may have accounted for them. The more you know about your energy usage and better you understand your energy patterns, the better decisions you can make for your home and budget. ...

  • How does Direct Your Energy determine my usage by appliance?

    The Direct Your Energy tool from Direct Energy uses your smart meter usage in 15-minute increments, your home profile information, and proprietary algorithms to determine estimates of how key home systems and appliances use energy. We are able to estimate appliance usage for your:

    How does Direct Your Energy determine my usage by appliance?

    • Heating & Cooling systems
    • Lighting
    • Dishwasher
    • Refrigerator
    • Clothes Dryer
    • Clothes Washer

    The "Other Usage" category refers to usage we cannot identify individually, including but not limited to: electronics such as televisions, computers, speakers, cell phone chargers, and smaller appliances such as toasters, microwave, and hair dryers.

    The "Fixed Charges" category refers to transmission and distribution fees assessed by the utility company for your area. These charges reflect the cost of the delivery of electricity to your home and for the maintenance, repairs, and reading of the lines, poles, and meters.

    Please note: Usage costs are estimated, and predicted consumption and costs may differ from actual consumption and costs.

  • How does Direct Your Energy compare my usage to that of my peers?

    Direct Your Energy compares your home's total energy usage to the average energy usage for homes of similar size, amenities, usage patterns, location, and other attributes. Filling out your Home Profile is an easy way to increase the accuracy of your peer comparison insights....

  • Why should I fill out my Home Profile?

    Direct Your Energy uses your home and appliance information to feed the algorithms forecasting your bill, itemizing your usage, and personalizing your recommendations. The more you feed the math machines, the more they'll work for you. Filling out your Home Profile enables Direct Energy to give you better predictions and recommendations on your next bill.

    Please keep in mind that it will take 1 billing cycle before updates to the Home Profile page will be reflected in your Direct Your Energy...

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