What if I really want to change the terms of my Direct Your Plan order?
Well, if you really don't like the details of the Direct Your Plan order you just placed, you can choose to cancel that order and place a new one. There are a couple things to consider:
- If you choose to cancel the first order and place a new one, you must cancel that order within three (3) business days of placing it. You must call 1-855-461-1926 and speak with a live Customer Service Representative to do so.
- If you cancel the first order, but do so after three (3) business days have passed, you could be charged an Early Termination Fee. The applicability and amount of this fee depend entirely upon the terms stated in the Electricity Facts Label for your customer Direct Your Plan order.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.