Frequently Asked Questions
Refer-A-Friend FAQs
What happens to my bill credits if I cancel my Direct Energy service?
You must remain a Direct Energy customer to receive bill credits earned through the Refer-a-Friend program. If you cancel your service with Direct Energy and/or switch to another Retail Energy Provider, bill credits will be applied...
How many bill credits can I receive?
There are no limits. For every eligible referral that is successful, you get a $50 bill credit. It's that simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within your...
What is Refer-A-Friend?
Refer-A-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy and you'll earn bill credits for each customer you refer. And unlike the other programs, there's no limit to the number of friends...
What happens if the person I referred doesn't include my Referral ID when enrolling?
Your friend has 24 hours after enrolling to call Direct Energy and provide your referral code.
How long will it take to receive my $50 reward?
If you referred a friend to Direct Energy: You will receive your $50 bill credit on the next bill; after the person you referred has successfully enrolled with Direct Energy and remained a customer for 10 days, then you will...
How do I find my referral code?
Visit www.directenergy.com/refer-a-friend or log into your online account.
How does someone qualify for Refer-A-Friend?
Qualified Referral must satisfy all Direct Energy enrollment requirements and remain a Direct Energy customer for at least 10 consecutive days.
Do I have to have the referral number at the time of enrollment for the referrer to receive his/her incentive?
No, you can call customer care at 1-888-305-3828 with your referrer's number within 24 hours after you complete your enrollment.
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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