Refer-a-Friend Frequently Asked Questions for Texas, Refer-a-Friend

Refer-a-Friend FAQs

  • What happens to my bill credits if I cancel my Direct Energy service?

    The bill credits you've already earned are yours to keep. However, if you cancel your Direct Energy service, you won't be able to earn any more bill credits, including ones that may be pending.

  • What happens to my bill credits if I change my service and/or rate plan?

    As long as you remain a Direct Energy customer, you can still participate in the Direct Energy Refer-a-Friend program.

  • How many $50 bill credits can I receive?

    There are no limits – for every eligible referral that is successful, you get a $50 bill credit. It's that simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within...

  • Who do I contact if I have questions about my service?

    You can call us toll-free at 1-888-305-3828 or send us an email at ga-deonlinehelptx@directenergy.com. Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday 7am-5pm.

  • What happens if the person I referred doesn't include my Referral ID when enrolling?

    Your friend has one business day to call Direct Energy and provide your referral code.

  • How long will it take to receive my $50 bill credit?

    If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and paid their first bill in full and on time, you will receive your $50 bill...

  • How do I earn Refer-a-Friend rewards?

    It's simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within your Online Account Manager. Refer as many friends as you want. If your friend accepts your request and becomes...

  • How does someone qualify for Refer-A-Friend?

    To qualify for Refer-a-Friend, you and your friend(s) must meet the following criteria: Must be new to Direct Energy (not currently an active or pending Direct Energy customer, or have not been a Direct Energy customer in...

  • What is the Ready. Set. REFER! promotion?

    Direct Energy is running a promotion during the month of February 2018 that awards customers that refer 2 or more friends during the month with a $50 Visa Gift Card. This is in addition to the $50 bill credit they earn for every...

  • Who can participate in Ready, Set, Refer?

    All current Direct Energy customers in good standing and up to date on their Direct Energy electricity bill. You can access your unique Referral Code within your MyAccount. Make sure your friends include it on their order when...

  • When are the dates for the Ready. Set. REFER! promotion?

    All new customer orders that include your Referral Code and are placed between Feb 1 and Feb 28, 2018 that also become a Direct Energy customer will count towards this promotion. Once you have two (2) Qualifying Referrals, as...

  • When will I receive my $50 Visa® Prepaid Card?

    Once the promotion ends on February 28, 2018, please allow 6-8 weeks to receive your $50 Visa Prepaid Card. Visa Prepaid Cards will be mailed to the address included on your Direct Energy account. Visa Prepaid Cards can only be...

  • What is Refer-a-Friend?

    Refer-a-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy, and you'll earn bill credits for each customer you refer. And unlike the other programs, there's no limit to the number of friends...

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