Refer-a-Friend Frequently Asked Questions for Texas, Refer-a-Friend

Refer-a-Friend FAQs

  • What happens to my bill credits if I cancel my Direct Energy service?

    The bill credits you've already earned are yours to keep. However, if you cancel your Direct Energy service, you won't be able to earn any more bill credits, including ones that may be...

  • What happens to my bill credits if I change my service and/or rate plan?

    As long as you remain a Direct Energy customer, you can still participate in the Direct Energy Refer-a-Friend...

  • How many $50 bill credits can I receive?

    There are no limits – for every eligible referral that is successful, you get a $50 bill credit. It's that simple....

  • Who do I contact if I have questions about my service?

    You can call us toll-free at 1-888-305-3828 or send us an email at Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday...

  • What is Refer-a-Friend?

    Refer-a-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy, and you'll earn bill credits for each customer you refer. And unlike the other programs, there's no limit to the number of friends you can refer. With Refer-a-Friend your friends win, too, with a bill credit on their second bill when they enroll with Direct Energy. Giving great rewards for referrals is just one more way we put customers first. Please visit our Refer-a-Friend page to learn...

  • What happens if the person I referred doesn't include my Referral ID when enrolling?

    Your friend has one business day to call Direct Energy and provide your referral...

  • How long will it take to receive my $50 bill credit?

    If you referred a friend to Direct Energy:
    After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and paid their first bill in full and on time, you will receive your $50 bill credit.

    If you were referred by your friend to Direct Energy:
    You will receive your $50 bill credit after paying your first three bills in full and on time.

  • How do I earn Refer-a-Friend rewards?

    It's simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within your Online Account Manager. Refer as many friends as you want. If your friend accepts your request and becomes a Direct Energy customer, you'll both get a $50 bill credit.

    You will receive your $50 bill credit after your referred friend registers for MyAccount and pays their first three Direct Energy bills in full and on time. Your friend will receive their $50 bill credit as well after paying their first three bills in full and on time.

    If you haven't set up your online account, sign in and get started referring today. Visit, click on "Customer Login," and then click "Create an Account." It's easy – and...

  • How does someone qualify for Refer-A-Friend?

    To qualify for Refer-a-Friend, you and your friend(s) must meet the following criteria:

    • Must be new to Direct Energy (not currently an active or pending Direct Energy customer, or have not been a Direct Energy customer in the past 90 days)
    • Provide RAF code within one business day of signing up with Direct Energy
    • Enroll in and use
    • What is the Ready. Set. REFER! promotion?

      Direct Energy is running a promotion during the month of February 2018 that awards customers that refer 2 or more friends during the month with a $50 Visa Gift Card. This is in addition to the $50 bill credit they earn for every friend they refer. Also, the friends they refer will receive a $50 bill credit when they include the Referral Code on their order. There is no limit to the number of referrals and/or bill credits that you can...

    • Who can participate in Ready, Set, Refer?

      All current Direct Energy customers in good standing and up to date on their Direct Energy electricity bill. You can access your unique Referral Code within your MyAccount. Make sure your friends include it on their order when switching to Direct...

    • When are the dates for the Ready. Set. REFER! promotion?

      All new customer orders that include your Referral Code and are placed between Feb 1 and Feb 28, 2018 that also become a Direct Energy customer will count towards this promotion. Once you have two (2) Qualifying Referrals, as defined in the Refer-A-Friend program Terms and Conditions, located at, you are eligible to receive the bonus $50 Visa Prepaid...

    • When will I receive my $50 Visa® Prepaid Card?

      Once the promotion ends on February 28, 2018, please allow 6-8 weeks to receive your $50 Visa Prepaid Card. Visa Prepaid Cards will be mailed to the address included on your Direct Energy account. Visa Prepaid Cards can only be mailed to an address located within the...

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