Frequently Asked Questions
Refer-A-Friend FAQs
What happens if the person I referred doesn't include my Referral ID when enrolling?
Your friend has 24 hours after enrolling to call Direct Energy and provide your referral code.
What happens to my bill credits if I cancel my Direct Energy service?
You must remain a Direct Energy customer to receive bill credits earned through the Refer-a-Friend program. If you cancel your service with Direct Energy and/or switch to another Retail Energy Provider, bill credits will be applied...
How many bill credits can I receive?
There are no limits. For every eligible referral that is successful, you get a $50 bill credit. It's that simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within your...
How long will it take to receive my $50 reward?
If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy and paid their first bill in full and on time, then you will receive your $50 bill credit on the next bill. If...
What is Refer-A-Friend?
Refer-A-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy and you'll earn bill credits for each customer you refer. And unlike the other programs, there's no limit to the number of friends...
Do I have to have the referral number at the time of enrollment for the referrer to receive his/her incentive?
No, you can call customer care at 1-855-461-1926 with your referrer's number within 24 hours after you complete your enrollment.
Can I refer someone to another Direct Energy brand?
Yes. If you are currently enrolled with Direct Energy and refer someone to CPL Retail Energy, then you would each receive a $50 bill credit. The opposite is also true. If you are currently enrolled with CPL Retail Energy and refer...
How do I find my referral code?
Visit www.directenergy.com/refer-a-friend or log into your online account.
How does someone qualify for Refer-A-Friend?
Qualified Referral must satisfy all Direct Energy enrollment requirements including: Enroll with Direct Energy and provide your valid Referral ID in the Referral ID field within the online enrollment or advising...
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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