Frequently Asked Questions
Refer-A-Friend FAQs
What happens to my bill credits if I cancel my Direct Energy service?
The bill credits you've already earned are yours to keep. However, if you cancel your Direct Energy service, you won't be able to earn any more bill credits, including ones that may be pending.
How many $50 bill credits can I receive?
There are no limits – for every eligible referral that is successful, you get a $50 bill credit. It's that simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within...
Who do I contact if I have questions about my service?
You can call us toll-free at 1-888-305-3828 or send us an email at ga-deonlinehelptx@directenergy.com. Our Customer Care Consultants are available to assist you Monday-Friday 7am-8pm and Saturday 7am-5pm.
What happens if the person I referred doesn't include my Referral ID when enrolling?
Your friend has one business day to call Direct Energy and provide your referral code.
How long will it take to receive my $50 bill credit?
If you referred a friend to Direct Energy: After the person you referred has successfully enrolled with Direct Energy, registered for their MyAccount, and paid their first bill in full and on time, you will receive your $50 bill...
How does someone qualify for Refer-A-Friend?
To qualify for Refer-A-Friend, you and your friend(s) must meet the following criteria: Must be new to Direct Energy (not currently an active or pending Direct Energy customer, or have not been a Direct Energy customer in...
What happens to my bill credits if I change my service and/or rate plan?
As long as you remain a Direct Energy customer, you can still participate in the Direct Energy Refer-A-Friend program.
What is Refer-A-Friend?
Refer-A-Friend is Direct Energy's customer referral program. Turn your friends on to Direct Energy and you'll earn bill credits for each customer you refer. And unlike the other programs, there's no limit to the number of friends...
How do I earn Refer-A-Friend rewards?
It's simple. All you need is your unique Refer-a-Friend ID which can be found on your Direct Energy statement or within your Online Account Manager. Refer as many friends as you want. If your friend accepts your request and becomes...
Feeling a little social?
Please visit our social network pages.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.
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