What happens to my bill credits if I cancel my Direct Energy service?

The bill credits you've already earned are yours to keep. However, if you cancel your Direct Energy service, you won't be able to earn any more bill credits, including ones that may be pending.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. PUCT Certificate No. 10040. Norton Secured