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Choose Direct Energy

Direct Energy is dedicated to helping you choose the right energy solutions for your unique needs. Find the perfect fit with our electricity and natural gas plans today.

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A smarter, safer home

Home security, automation and efficiency at your fingertips. Protect your peace of mind with an exclusive offer from our partner Vivint.

 

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25 energy-efficient tips for lower electricity costs

Discover practical, energy-saving tips to reduce electricity costs and increase efficiency at home or business. Knowledge is power, literally!

 

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Download the app

Get the Direct Energy app to easily pay your bill, manage your account, keep an eye on your usage, refer friends and more. 

 

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Power your business with smarter energy solutions

Discover energy plans designed to fit your business needs.

Select your service location at the top left of this page to view plan options.

About small business plans

Your business is not just a job but part of your identity. As a small business owner, you have enough to deal with without worrying about how you'll power your business. Turn to Direct Energy for affordable electricity plans tailored to your needs. Let us power your small business so that you can return to doing what you do best: taking care of your customers.

Looking for large-business electricity? Explore our custom solutions.

What size business do you have?

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couple cooking class
couple cooking class

Small business

To determine whether you're a small business, we use a general building size guideline of 10,000 square feet or less. If you're looking for an electricity and/or natural gas solution for your small business, please select "Select service location" at the top left of this page, and choose your location, to view plan options.

Large business

We generally classify large businesses or enterprises as those with a building size of more than 10,000 square feet. Is your business classified as a large business or enterprise? Find more information about our large business options here.

Learn about large business solutions

   

We proudly offer electricity plans for businesses in Texas and electricity and natural gas plans for businesses in the Northeast and Midwest regions.

Direct Energy US Gas map
Direct Energy US Gas map
Direct Energy US Gas map

Learn more about energy choice

    Frequently asked questions

    Show all answers

    Texas customers
    You can pay your bill by a variety of methods, including credit/debit card, check or bank draft, via your Direct Energy LP online account management tool, through the Direct Energy LP automated phone system or by speaking with one of our customer care representatives.

    Pay your bill by mail
    Send a check with the relevant account information to:
    Direct Energy
    P.O. Box 660896
    Dallas, TX 75266-0475

    Pay your bill over the phone
    Please call 1-833-480-7839. Customer care agents are available from 7:00am – 7:00pm CST, Monday through Friday.

    Pay your bill in person
    Direct Energy LP offers hundreds of payment locations across Texas. Please visit directenergy.com/payinperson to find a convenient payment location near you.

    Pay your bill through your bank
    If you have set up bill payments through your bank or other financial institution, please update the payee to Direct Energy at the address listed above.

    Online bill pay and automatic payments
    Make quick and secure monthly payments — or set up automatic payments — via your Direct Energy online account (using the steps above) from either your checking account or a Visa, Mastercard, American Express or Discover credit card.

    Quick Pay
    Make an online payment without logging in to your account at directenergy.com/quickpay.

    Customers outside of Texas
    Please contact your local utility for billing information.

    Notice – Certain customers may be eligible to apply for the following designations based on the nature of the business:

    • Critical Load Public Safety Customer: A non-residential customer for whom electric service is considered crucial for the protection or maintenance of public safety, including but not limited to hospitals, police stations, fire stations, and critical water and wastewater facilities.
    • Critical Load Industrial Customer: An industrial customer for whom an interruption or suspension of electric service would create a dangerous or life-threatening condition on the retail customer's premises.

    You can apply for the applicable designation, which affords certain protections. Please contact Direct Energy for more information. Critical Load Public Safety Customer and Critical Load Industrial Customer designations require you to complete an application with your TDU:

    Please note that these statuses do not guarantee an uninterrupted, regular, or continuous power supply. If electricity is a necessity, the customer must make arrangements for on-site back-up capabilities or other alternatives in the event of loss of electric service.

    At Direct Energy, we use our expertise in the energy marketplace to provide straightforward guidance related to your electricity, gas and other energy needs. In addition, with a dedicated team of sales professionals and an in-house customer relations team, you will receive personalized support, from your initial contact with us and throughout the term of your contract.

    We provide energy supply to businesses of all types, including government entities, schools, commercial real estate, healthcare, manufacturers, retail, and food and beverage.

    To determine whether you're a small business, we use a general building size guideline of 10,000 square feet or less. We generally classify large businesses or enterprises as those that have a building size of more than 10,000 square feet.

    If you're a small business owner, Direct Energy provides energy plans to meet your needs.

    Our sister company, NRG, provides energy solutions for large businesses and enterprises.

    No. There is no need for any physical modifications to your facility or meter to receive electricity/natural gas supply from us. Delivery of your electricity/natural gas will continue through the same transmission and distribution system owned and operated by your local utility.

    You should not lose service if you switch to service with us from your utility or another supplier. Direct Energy Business works closely with your local utility or supplier to coordinate the date you begin service with us and when service ends with your utility or supplier. This ensures that you have no disruption in service as you move from one service provider to another.

    For businesses with facilities that are sized 10,000 square feet or less: Click here to fill out our custom quote form. You can also contact us at 1-833-480-7839 for Texas customers or 1-800-826-8203 for Northeast and Midwest customers.

    For businesses with facilities sized more than 10,000 square feet: our sister company, NRG, provides solutions for large businesses and enterprises. Contact NRG at 1-800-826-8203 or click here.

    Have a question about a plan or need help placing an order?

    Midwest and Northeast region: 1-888-782-6888

    Hours: 8 a.m. - 5 p.m. ET (Mon-Fri)

    Texas: 1-833-480-7839

    Hours: 7 a.m. - 7 p.m. CT (Mon-Fri)