What if I can't pay my Direct Energy electricity bill right now?
Qualified customers may be eligible for one of Direct Energy's special payment arrangement plans. Currently, available plans include:
- Payment Extension Plan: a short-term extension of the due date for full payment of past-due bills;
- Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period; and
- Bill Payment Assistance Program: a program funded through donations to support local organizations that provide energy bill payment assistance to qualifying customers with financial needs.
Want to contact a customer care representative?
Please visit Contact Us and select your state of residence to view the contact information for your area.