Power-to-Go Prepaid Frequently Asked Questions for Texas, Power-to-Go Prepaid

Power-to-Go Prepaid FAQs

  • How do I know when it's time to make a payment to my Direct Energy Power-to-Go Account?

    You will get daily Account Updates so you know your balance and usage, which can help you manage your energy costs. We will also send you a warning notice three to seven days before your account balance is estimated to reach zero....

  • How do I make a Power-to-Go Payment?

    You can pay by credit card online and by phone, or pay by cash at many conveniently located authorized Pay Stations. We do not accept checks through any payment channel. AUTHORIZED PAY STATIONS You can pay by cash at specific...

  • How do I avoid having my Power-to-Go service disconnected?

    If your Direct Energy Power-To-Go account balance is equal to or less than $0.00, Direct Energy may request that the Utility interrupt your electricity service. You can avoid service interruptions by managing your account balance...

  • What happens to my account balance when there is an extreme weather emergency?

    If at any time a deficit balance is equal to or greater than $50.00 due to an extreme weather emergency or under billing, you may be eligible to enroll in a Deferred Payment Plan. You must contact Customer Service to request enrollment...

  • How much does Power-to-Go cost?

    Direct Energy's Power-To-Go is a variable price product with an Energy Charge and a daily Base Charge. The Daily Base Charge is a fixed charge that covers Direct Energy's charges from the Transmission and Distribution Utility...

  • Will I receive a Power-to-Go electricity bill?

    You will not receive a monthly electricity bill. Instead, you pay in advance for your electricity, making a monthly bill unnecessary. Just put $30 on your account to start service and you'll have the freedom to pay any amount...

  • What is the Daily Base Charge?

    Power-To-Go® is a variable price product with an Energy Charge and a Daily Base Charge. The Daily Base Charge is a fixed charge that contains Direct Energy's charges incurred from the Transmission and Distribution Utility...

  • What is Direct Energy Power-To-Go®?

    Direct Energy Power-To-Go® is a payment option that lets you buy electricity as you need it. There's no deposit, no contract term required and the price is comparable to other plans in the market. You pre-pay for your electricity...

  • Why do I need to have a valid e-mail address or text capabilities?

    Depending on your preferred communication method, you will receive daily notifications about your usage and account balance over text or email. These are the communications you can expect: You will receive a message via text...

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