What is Direct Energy Mobile Wallet?
The Direct Energy Mobile Wallet allows you to place your Direct Energy bill in your phone's mobile wallet app for easy access and quick payment right from your smartphone. Set it up once and it will automatically update as you pay or receive new bills.
How is this different from my Direct Energy app?
Depending on your device, the Direct Energy Mobile Wallet operates through your existing mobile wallet app - Google Pay or Apple Wallet. The Direct Energy Mobile Wallet gives you quick access to your bill and billing preferences. You can also access your account or our app from your Mobile Wallet.
Where on my phone can I access my Direct Energy Mobile Wallet?
There are a couple of ways you can access your Direct Energy Mobile Wallet:
- Click your phone's wallet or payment app. Your Direct Energy bill will appear with your other saved bills and payment methods.
- Access your Mobile Wallet when you receive billing reminders.
How do I use the Direct Energy Mobile Wallet features?
On an Apple device:
- Open your wallet app
- Click your Direct Energy bill
- Click the button at the bottom right of your card to open a list of options
On an Android:
- Open your Google Pay app
- Click "Passes" at the bottom of the screen
- Click on the Direct Energy card and scroll down to see a list of options.
What notifications do I receive?
We will remind you about your payment due date, let you know when we've received your payment and tell you that your new bill has arrived. You can manage your notifications to choose how and when you want to be notified.
Will notifications beep or buzz my phone?
No, we will simply light up your screen with the notifications you have enabled.
Can I opt-out of notifications?
Yes. On Apple Wallet, you can flip the Automatic Updates switch on the action screen or tap Remove Pass to stop notifications.
On Google Pay, you can access the settings within the app to turn off notifications from us or you can remove the Direct Energy card from Google Pay.
Do I have to add the Direct Energy Mobile Wallet to my wallet app every billing cycle?
Nope, enroll once and we'll automatically update your Wallet as you pay or receive a new bill from us.
Is this secure? How?
Yes, Apple and Google have built secure mechanisms for us (and only us) to update the card in your wallet. Further, the security built into your smartphone and the wallet applications ensure that your information remains yours alone.
Can I pay using the credit card saved in Apple Pay/Google Pay to pay my bill?
No, Apple and Google do not currently support in-wallet bill payments. However, you can save payment methods to your Direct Energy account for easy payment from your Mobile Wallet.
Will this service automatically pay my bill from my card saved in Apple Pay/Google Pay?
No, Apple and Google do not currently support in-wallet bill payments. However, you can set up Auto Pay on your Direct Energy account through your Mobile Wallet.
Can I sign up for AutoPay with Direct Energy Mobile Wallet?
Yes! Just click into your Mobile Wallet card and scroll down to "Manage/Setup Auto Pay." We will send you a 3-day reminder before withdrawing your payment.
Do I have to turn off paper invoicing to participate?
When you enroll with Direct Energy Mobile Wallet, you will automatically be enrolled onto paperless billing. You can also view a copy of your bill through the links in your Wallet. If you decide you want to receive paper invoices, you can change your billing preferences without affecting your enrollment in Mobile Wallet.
View more FAQs here.