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Choose Direct Energy

Direct Energy is dedicated to helping you choose the right energy solutions for your unique needs. Find the perfect fit with our electricity and natural gas plans today.

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A smarter, safer home

Home security, automation and efficiency at your fingertips. Protect your peace of mind with an exclusive offer from our partner Vivint.

 

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25 energy-efficient tips for lower electricity costs

Discover practical, energy-saving tips to reduce electricity costs and increase efficiency at home or business. Knowledge is power, literally!

 

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Download the app

Get the Direct Energy app to easily pay your bill, manage your account, keep an eye on your usage, refer friends and more. 

 

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Take control of your account with our Mobile Wallet!

The Direct Energy Mobile Wallet* gives you a secure all-access pass to your bill and your Direct Energy account in the palm of your hand. With just a few taps, you can set up bill reminders and access your unique refer-a-friend code, invoices, online account and our home services.

illustration of hand with cell phone mobile wallet
illustration of hand with cell phone mobile wallet
illustration of hand with cell phone mobile wallet

Direct Energy Mobile Wallet benefits

Add the Direct Energy Mobile Wallet to your Google Pay or Apple Wallet app and enjoy a seamless experience. The convenient features allow you to manage your account your way. You can choose your payment options, manage your notification preferences and more.

Convenient

Access your account 24/7 without logging in

Fast

Pay your bill using a saved payment method or enter your payment information in seconds

Easy

See your bill amount, due date and more all in one place, and never forget a payment with bill reminders

Secure

Have peace of mind knowing your information is always protected

How to download the Direct Energy Mobile Wallet

Downloading the Direct Energy Mobile wallet is easy. From your mobile device, you can download it straight from the email you received, inviting you to use the Direct Energy Mobile Wallet. You can also download your Mobile Wallet by following these steps for your device. After you download your Mobile Wallet, it will appear as a "pass" on your Apple Wallet or Google Pay app.

  1. Click the "Add to Apple Wallet" button below.
  2. On the next page, select your mobile wallet type.
  3. Enter your account number and phone number. Make sure you enter the phone number that is associated with your Direct Energy account.
  4. You will automatically be taken to your Apple Wallet app, where you will see your Direct Energy pass. Click "Add" to add your bill to your Apple Wallet app.
apple wallet
apple wallet
apple wallet
  1. Click the "Google Pay: Save to phone" button below.
  2. On the next page, select your mobile wallet type.
  3. Enter your account number and phone number. Make sure you enter the phone number that is associated with your Direct Energy account.
  4. You will automatically be taken to a Google Pay page, where you will see your Direct Energy pass. Click "Save" to add your bill to your Google Pay app.
google pay
google pay
google pay
  1. Click the black button below for Apple Wallet or Google Pay.
  2. On the next page, select your mobile wallet type, depending on your mobile device.
  3. A page will open in a new tab where you'll enter your account number and phone number. Make sure you enter the phone number that is associated with your Direct Energy account.
  4. You will automatically be taken to another page to send the Direct Energy pass to your device.
  5. If you have an Apple device, you will automatically be taken to a page containing options to either scan a QR code on your Apple device or send the Direct Energy Mobile Wallet link to your email or through SMS message. If you send yourself the link, open the link on your Apple device. Both the QR code and the link will take you to your Apple Wallet app, where you will see your Direct Energy pass. Click "add" to add your bill to your Apple Wallet app. If you have an Android device, you will automatically be taken to a Google Pay page, where you will see your Direct Energy pass. Click "Save" to add your bill to your Google Pay app.
apple wallet
apple wallet
apple wallet
google pay
google pay
google pay

Frequently asked questions

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The Direct Energy Mobile Wallet allows you to place your Direct Energy bill in your phone's mobile wallet app for easy access and quick payment right from your smartphone. Set it up once and it will automatically update as you pay or receive new bills.

The Direct Energy Mobile Wallet is absolutely free to use.

Depending on your device, the Direct Energy Mobile Wallet operates through your existing mobile wallet app - Google Pay or Apple Wallet. The Direct Energy Mobile Wallet gives you quick access to your bill and billing preferences and uses less space than the mobile app. You can also access your account or our app from your Mobile Wallet.

There are a couple of ways you can access your Direct Energy Mobile Wallet:

  1. Click your phone's wallet or payment app. Your Direct Energy bill will appear with your other saved bills and payment methods.
  2. Access your Mobile Wallet when you receive billing reminders.

On an Apple device:

  1. Open your wallet app
  2. Click your Direct Energy bill
  3. Click the button at the bottom right of your card to open a list of options

On an Android:

  1. Open your Google Pay app
  2. Click "Passes" at the bottom of the screen
  3. Click on the Direct Energy card and scroll down to see a list of options.

We will remind you about your payment due date, let you know when we've received your payment and tell you that your new bill has arrived. You can manage your notifications to choose how and when you want to be notified.

No, we will simply light up your screen with the notifications you have enabled.

Yes. On Apple Wallet, you can flip the Automatic Updates switch on the action screen or tap Remove Pass to stop notifications.

On Google Pay, you can access the settings within the app to turn off notifications from us or you can remove the Direct Energy card from Google Pay.

No, enroll once and we'll automatically update your Wallet as you pay or receive a new bill from us.

Yes, Apple and Google have built secure mechanisms for us (and only us) to update the card in your wallet. Further, the security built into your smartphone and the wallet applications ensure that your information remains yours alone.

No, Apple and Google do not currently support in-wallet bill payments. However, you can save payment methods to your Direct Energy account for easy payment from your Mobile Wallet.

No, Apple and Google do not currently support in-wallet bill payments. However, you can set up Auto Pay on your Direct Energy account through your Mobile Wallet.

*The Mobile Wallet Application is a service provided by Walletron, Inc. Use of the Mobile Wallet is voluntary and is provided as a convenient payment alternative to be used at your discretion. Direct Energy is not affiliated with Walletron and is not responsible for any service provided to you by Walletron. Your interactions with Direct Energy via the Mobile Wallet are subject to terms and conditions and the Direct Energy Privacy Policy. By installing the Direct Energy Mobile Wallet, you are authorizing Direct Energy to share the necessary account information to fulfill your requests. For questions regarding your Mobile Wallet, please send an email to ga-decustomerhelp@directenergy.com or call 1-888-305-3828.

Need help placing an order?
Texas customers: Call us at 1-855-461-1926
Northeast and Midwest customers: Contact us

Questions about your current service?
Texas customers: Call us at 1-888-305-3828
Northeast and Midwest customers: Contact us