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Sign Up Now: 1-855-461-1926 Billing & Account: 1-888-305-3828 Prepaid Care: 1-877-866-6601Direct Energy Cares
Through the Direct Energy Neighbor to Neighbor Bill Assistance Program, you can donate any amount to help those in need pay their electric bills.
Nearly one in six Texans are affected by energy poverty. With the Public Utility Commission's Lite-Up electricity bill assistance program no longer available, the need for help is greater than ever. This year, Direct Energy has donated over $700,000 to the Neighbor-to-Neighbor program.
How to Donate
Donate on Your Monthly Bill:
Online: Check the Neighbor-to-Neighbor donation checkbox when you pay your bill.
By Mail: Check the "bill assistance" box on your payment slip.
Need Assistance?
Through a local community action agency, those who qualify for the Neighbor-to-Neighbor program may receive up to $700 in assistance during a calendar year. Each agency screens applicants and determines who will receive assistance.
For more information, contact one of our Neighbor-to-Neighbor partner agencies below.
Neighbor-to-Neighbor Payment Agencies
| Agency | Address | Phone | Counties Served |
|---|---|---|---|
| Aspermont Small Business Development Center, Inc | 9660 US Hwy 83 South Aspermont, Texas 79502 |
1-940-989-3538 | Haskell, Jones, Kent, Knox, Stonewall, Throckmorton |
| Big Bend Community Action Committee, Inc. | 1412 West Berlin Street Marfa, Texas 76834 |
1-432-729-4908 | Brewster, Culberson, Hudspeth, Jeff Davis, Presidio |
| Cameron & Willacy Counties Community Projects Inc. | 864 Central Blvd, Suite 2500 Brownsville, TX 78520 |
(956) 544-6411 | Cameron, Willacy |
| Central Texas Opportunities Inc. | 118 W Pecan St 405 Coleman, Texas 76834 |
(325) 625-4167 | Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels |
| Christian Community Action | 200 S Mill Street Lewisville, TX 75057 |
(972) 221-1224 | Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, Northwest School Districts |
| Combined Community Action, Inc. | 165 W. Austin Street Giddings, Texas 78942 |
(979) 540-2980 | Austin, Bastrop, Colorado, Fayette, Lee |
| Community Action Committee of Victoria Texas | 4007 Halsey Street Victoria, Texas 77903 |
(361) 578-2989 | Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, Victoria |
| Community Action Corporation of South Texas | 204 E. First Street Alice, Texas 78333 |
(361) 664-0145 | Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy |
| Community Council of South Central Texas, Inc. | 1410 East Court St Seguin, Texas 78155 |
(830) 303-4376 | Atascosa, Bandera, Comal, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, Live Oak, McMullen, Medina, Real, Uvalde, Val Verde, Wilson, Zavala |
| Community Services Agency of South Texas | 910 S. 5th Street Carrizo Springs, Texas 78834 |
(830) 876-5219 | Dimmit, LaSalle, Maverick |
| Concho Valley Community Action Agency | 36 W. Beauregard, Suite B-100 San Angelo, Texas 76903 |
(325) 653-2411 | Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green |
| Dallas County Department of Health and Human Services | 2377 N. Stemmons Fwy, Suite 600 Dallas, Texas 75207-2710 |
(214) 819-1848 | Dallas |
| Economic Action Committee of the Gulf Coast | 904 Whitson St. Bay City, Texas 77404 |
(979) 245-6901 | Matagorda |
| Economic Opportunities Advancement Corporation | 500 Franklin Avenue Waco, Texas 76701-2111 |
(254) 753-0331 | Bosque, Falls, Freestone, Hill, Limestone, McLennan |
| Fort Worth Parks & Community Services Department | 1000 Throckmorton St. Fort Worth, Texas 76102 |
(817) 392-5774 | Tarrant |
| Galveston County Community Action Council, Inc. | 4700 Broadway, Suite C109 Galveston, Texas 77552 |
(409) 765-7878 | Brazoria, Fort Bend, Galveston, Wharton |
| Harris County Community Services | 9418 Jensen Drive Houston, Texas 77093 |
(713) 696-7900 | Harris |
| Hidalgo County Community Services Agency | 2524 N. Closner Edinburg, Texas 78540 |
(956) 383-6250 | Hidalgo |
| Irving Cares | 440 Nursery Road Irving, TX 75060 |
(972) 721-9181 | City of Irving |
| Kleberg County Human Services | 1109 E Santa Gertrudis Kingsville, Texas 78363 |
(361) 595-8572 | Kenedy, Kleberg |
| Metrocrest Social Services | 13801 Hutton Drive Farmers Branch, TX 75234 |
(972) 446-2100 | Denton County: Carrollton, Addison, Farmers Branch, Coppell and Dallas (75287) |
| Neighborhood Centers | 3838 Aberdeen Way Houston, Texas 77025 |
(713) 667-9400 | Harris |
| Nueces County Community Action Agency | 101 South Padre Island Dr. Corpus Christi, Texas 78405 |
(361) 883-7201 | Nueces |
| Panhandle Community Services | 1309 West 8th Ave, Plaza C Amarillo, Texas 79120-2150 |
(806) 372-2531 | Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler |
| Pecos County Community Action Agency | 101 North Jackson Fort Stockton, TX 79735 |
(432) 336-7528 | Crane, Pecos, Terrell |
| Rolling Plains Management Corporation | 118 N 1st St. Crowell, Texas 79227 |
(940) 684-1571 | Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackleford, Stephens, Taylor, Wichita, Wilbarger, Young |
| South Plains Community Action | 411 Austin Levelland, Texas 79336 |
(806) 894-6104 | Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum |
| South Texas Development Council | 1002 Dicky Lane Laredo, Texas 78044 |
(956) 722-3995 | Jim Hogg, Starr, Zapata |
| Tarrant County Human Services | 100 E. Weatherford Fort Worth, Texas 76196 |
(817) 531-5620 | Tarrant |
| Texoma Council of Governments | 1117 Gallagher Drive, Suite 100 Sherman, Texas 75090 |
(903) 813-3512 | Cooke, Fannin, Grayson |
| Webb County Community Action Agency | 1110 Washington, Ste 203 Laredo, Texas 78042 |
(956) 523-4182 | Webb |
| West Texas Opportunities, Inc. | 603 North 4th Street Lamesa, Texas 79331 |
(806) 872-8354 | Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glassock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton |
Have a question about a plan or need help placing an order?
Call us: 1-855-461-1926
Hours: 7:30am - 8:00pm CT Monday-Saturday
