Corporate Communication

Our Communication Approach

At Direct Energy, we believe that by communicating our successes and failures in a transparent manner that satisfies the interests of our stakeholders, our businesses can respond to opportunities and avoid risks posed by current and potential issues in a culture of continuous improvement.

When we identify and understand the key risks and opportunities facing our business and the communities in which we live and work, it allows us to develop corporate policies, meaningful and material strategies, and clear targets and indicators that will help us better manage and monitor our performance.

Code of Conduct

Our Commitment to Maintaining an Honest and Ethical Culture

Direct Energy is committed to conducting business in an ethical and responsible manner, complying with the law, and fostering a productive and safe work environment.

All Direct Energy employees are expected to act with honesty and integrity, conduct business with transparency and accountability, and maintain a focus on sound management systems and internal controls. These expectations are more fully described in Direct Energy's Code of Conduct.

To contact someone regarding the Code of Conduct:

  1. Visit the "Speak Up" Helpline website. Here, you will find instructions on how to communicate workplace concerns confidentially and anonymously, whether by phone or internet.
  2. Send mail to:
    Direct Energy
    Compliance Department
    12 Greenway Plaza, Suite 250
    Houston, TX 77046
  3. Send an e-mail to our Ethics and Compliance department.

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