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Our Footprint and History

Direct Energy is one of North America's largest retail providers of electricity, natural gas and home and business energy-related services with a history of impressive growth. Acquired by Centrica plc in 2000, Direct Energy has steadily grown to approximately 4,000 employees serving over 4 million customers in North America. We're backed by and are a wholly owned subsidiary of Centrica plc with over 25 million customer accounts mainly in the UK, Ireland and North America through strong brands such as British Gas, Direct Energy and Bord Gáis Energy. Centrica is financially strong and is traded on the London Stock Exchange under the symbol CNA.

We're looking forward to joining the NRG family of brands. Learn more about Direct Energy's bright future with NRG Energy.

The North American Headquarters are located in Houston, Texas, with regional offices across the U.S. and Canada, Direct Energy operates in 50 US states, the District of Columbia and eight Canadian provinces.

  • Direct Energy is one of the largest residential energy retailers in North America based on customer numbers.
  • Direct Energy Business is one of the largest commercial and industrial retail energy providers in North America, serving more than 240,000 business customers.
  • We provide the insights our customers need to make smarter decisions, be more efficient, reduce their energy use, and potentially save money.

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Call us: 1-855-461-1926

Hours: 7:00am-7:00pm CT Monday-Friday, 7:00am-4:00pm Saturday

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