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Our Footprint and History

Direct Energy is one of North America's largest retail providers of electricity, natural gas and home and business energy-related services with a history of impressive growth.

The North American Headquarters are located in Houston, Texas, with regional offices across the U.S. and Canada, Direct Energy operates in 50 US states, the District of Columbia and eight Canadian provinces.

  • Direct Energy is one of the largest residential energy retailers in North America based on customer numbers.
  • Direct Energy Business is one of the largest commercial and industrial retail energy providers in North America, serving more than 240,000 business customers.
  • We provide the insights our customers need to make smarter decisions, be more efficient, reduce their energy use, and potentially save money.

Have a question about a plan or need help placing an order?

Call us: 1-855-461-1926

Hours: 8:00am-8:00pm ET Monday-Friday
8:00am-5:00pm ET Saturday
Closed Sunday

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