Choosing Direct Energy over Reliant Energy

Why Choose Direct Energy?

We give you choice, simplicity, and innovation by bringing energy, data and technology together. As one of North America's largest retail providers of electricity, natural gas, and home and business energy-related services, we're able to serve our more than 4 million customers with flexible plan options at competitive prices, coupled with excellent customer service.

Our easy-to-use account management tools can help you reduce your energy use, save money and make better decisions about your home. But we don't stop there. The Direct Energy family of companies offers a wide variety of home protection plans, home warranties and services like electrical and plumbing repairs to make powering and caring for your home stress-free.

Direct Energy Gives You Choice

We have a variety of Texas electricity plans for you:

• Twelve Hour Power 12: Get free electricity every night for 12 months and save on your nighttime routine.*
• Green Texas 12: Fuel your home with green energy for one year and help make a positive impact on the environment.**
• Live Brighter 12: Sign up and get 12 months of low, fixed-rate electricity.

Direct Energy Gives You Simplicity

We’re committed to making your life easier. Whether it’s tools to make paying your bill effortless or convenient customer support options when and where you need them, we’ve got you covered. We can even help take the worry out of home maintenance and repairs:

• Best-in-Class Customer Care: Our caring team of agents can meet you wherever you are. Whether by live chat, Facebook, Twitter, or telephone, they’re ready to listen and eager to help.
• Simple Account Management: Taking charge of your energy use is easy with our Online Account Manager. Sign up for Auto Pay and Paperless Billing, get exclusive offers and more!
• Protect What Matters Most: Our home protection plans give you peace of mind with regular maintenance for your systems and appliances to prevent problems before they start, and repair coverage to get you up and running again when something goes wrong.

Direct Energy Gives You Innovation

We put the latest technology at your fingertips to help you use less of what we sell:

• Alexa Skill: Direct Energy’s Skill on the Alexa platform helps you pay your bill, manage your energy usage and more with the power of your voice!
• Direct Your Energy: Be empowered to make informed decisions about your energy use with a personalized suite of insights. Get usage breakdowns by appliance, predict future bills, and much more.
• Reduce Your Use (and get rewarded!): With Reduce Your Use Rewards, simply reduce your energy consumption to the level we request, when we request it, and get a 10% bill credit!
• Fighting Energy Poverty: We’re invested in the communities we serve, and we care about our neighbors. We know you do, too. With our Neighbor-to-Neighbor bill assistance program, you can help struggling families keep their lights on just by paying your bill. You can even see the impact of your donation.