Frequently Asked Questions for Illinois

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  • Billing Information

    • What is a kilowatt-hour or kWh?

      A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

    • How do I change the name on my Direct Energy account?

      In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each month.

    • How can I receive assistance paying my Direct Energy bill?

      If you need to set up a Payment Arrangement for a bill, you should contact your local Illinois utility company to make a plan to pay your balance. Electricity Utility Ameren - 1-800-755-5000 COMED - 1-800-334-7661 Natural...

    • Will my bill look different if I choose Direct Energy?

      In most areas, when you select Direct Energy as your supplier in Illinois, you will continue to receive one bill from your utility company each month. You can see the breakdown between Direct Energy's charge for electric generation...

    • What do I do if I notice an error on my bill?

      If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in Illinois, please contact our Customer Care Team at 1-855-461-1926. If you have questions about your total...

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