Billing FAQs for Ma

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• Billing Information

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Massachusetts utility company to make a plan to pay your balance. Electricity Utility National Grid (Greater Boston Area) - 1-800-233-5325 National...

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in Massachusetts, please contact our Customer Care Team at 1-888-548-7540. If you have questions about your...

  • Where do I send my payment after I switch to Direct Energy?

    You will continue to send payment for your monthly utility bill to your local utility company in Massachusetts. Electricity Utility National Grid (Greater Boston Area) - 1-800-233-5325 National Grid (Long Island) - 1-800-867-5222 National...

  • Who do I contact to change my payment due date?

    You should contact your local utility company in Massachusetts to request a change to your payment due date. Electricity Utility National Grid (Greater Boston Area) - 1-800-233-5325 National Grid (Long Island) - 1-800-867-5222 National...