Frequently Asked Questions

Billing Information FAQs

  • How do I change the name on my Direct Energy account?

    In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each month.

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Massachusetts utility company to make a plan to pay your balance. Electricity Utility National Grid (Greater Boston Area) - 1-800-233-5325 National...

  • Will my bill look different if I choose Direct Energy?

    In most areas, when you select Direct Energy as your supplier in Massachusetts, you will continue to receive one bill from your utility company each month. You can see the breakdown between Direct Energy's charge for electric...

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in Massachusetts, please contact our Customer Care Team at 1-855-461-1926. If you have questions about your...

  • Where do I send my payment after I switch to Direct Energy?

    You will continue to send payment for your monthly utility bill to your local utility company in Massachusetts. Electricity Utility National Grid (Greater Boston Area) - 1-800-233-5325 National Grid (Long Island) - 1-800-867-5222 National...

  • Who do I contact to change my payment due date?

    You should contact your local utility company in Massachusetts to request a change to your payment due date. Electricity Utility National Grid (Greater Boston Area) - 1-800-233-5325 National Grid (Long Island) - 1-800-867-5222 National...

  • How does a Payment Arrangement work with Direct Energy?

    In most areas, if you need to set up a Payment Arrangement, you should contact your local utility company to make a plan to pay for the balance on your monthly utility bill.

  • If I choose Direct Energy, how will I be billed?

    Your local utility in Massachusetts will continue to send you a bill each billing cycle. Your utility bill will change slightly as you will be able to see the local utility's charges as well as Direct Energy charges, including...

  • What happens to my budget plan when I switch to Direct Energy?

    This is entirely dependent upon your local utility company in Massachusetts. For customers who are already enrolled in a budget billing program, your utility company should continue to provide you with a budget bill for the delivery...

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