I do not understand or agree with the explanation of the refund. Who should I contact?

We are happy to further discuss and explain your specific refund if you have any questions. Please call our Customer Care Team toll-free at 1-800-805-8586, Monday - Friday, 8 a.m. - 5 p.m., ET. Additional contact information can also be found on our website at https://www.directenergy.com/nj/customer-support/contact-us.

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Please visit Contact Us and select your state of residence to view the contact information for your area.

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