Frequently Asked Questions

Billing Information FAQs

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Ohio utility company to make a plan to pay your balance. Electricity Utility AEP Columbus Southern - 1-800-672-2231 AEP Ohio Power - 1-800-672-2231 AES...

  • Will my bill look different if I choose Direct Energy?

    In most areas, when you select Direct Energy as your supplier in Ohio, you will continue to receive one bill from your utility company each month. You can see the breakdown between Direct Energy's charge for electric generation...

  • How would I be billed?

    Your local utility will continue to send you a bill. That bill will include the local utility's charges as well as Direct Energy charges. Your local utility will remit payment to Direct Energy for your gas supply charges.

  • What happens to my budget plan when I switch to Direct Energy?

    This is entirely dependent upon your local utility company in Ohio. For customers who are already enrolled in a budget billing program, your utility company should continue to provide you with a budget bill for the delivery portion...

  • What is a kilowatt-hour or kWh?

    A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

  • How do I change the name on my Direct Energy account?

    In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each month.

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in Ohio, please contact our Customer Care Team at 1-888-548-7540. If you have questions about your total bill,...

  • Where do I send my payment after I switch to Direct Energy?

    You will continue to send payment for your monthly utility bill to your local utility company in Ohio. Electricity Utility AEP Columbus Southern - 1-800-672-2231 AEP Ohio Power - 1-800-672-2231 Dayton Power & Light - 1-877-468-8243 Duke...

  • Who do I contact to change my payment due date?

    You should contact your local utility company in Ohio to request a change to your payment due date. Electricity Utility AEP Columbus Southern - 1-800-672-2231 AEP Ohio Power - 1-800-672-2231 Dayton Power & Light - 1-877-468-8243 Duke...

  • If I choose Direct Energy, how will I be billed?

    Your local utility in Ohio will continue to send you a bill each billing cycle. Your utility bill will change slightly as you will be able to see the local utility's charges as well as Direct Energy charges, including the breakdown...

  • How does a payment arrangement work with Direct Energy?

    In most areas, if you need to set up a Payment Arrangement, you should contact your local utility company to make a plan to pay for the balance on your monthly utility bill.

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