Billing FAQs for Pa

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• Billing Information

  • How can I receive assistance paying my Direct Energy bill?

    If you need to set up a Payment Arrangement for a bill, you should contact your local Pennsylvania utility company to make a plan to pay your balance. Electricity Utility Duquesne Light - 1-412-393-7000 Duquesne Light (Toll...

  • What is a kilowatt-hour or kWh?

    A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured...

  • What do I do if I notice an error on my bill?

    If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in Pennsylvania, please contact our Customer Care Team at 1-888-548-7540. If you have questions about your...

  • Where do I send my payment after I switch to Direct Energy?

    You will continue to send payment for your monthly utility bill to your local utility company in Pennsylvania. Electricity Utility Duquesne Light - 1-412-393-7000 Duquesne Light (Toll Free) - 1-888-393-7000 Med-Ed - 1-888-544-4877 PECO...

  • Who do I contact to change my payment due date?

    You should contact your local utility company in Pennsylvania to request a change to your payment due date. Electricity Utility Duquesne Light - 1-412-393-7000 Duquesne Light (Toll Free) - 1-888-393-7000 Med-Ed - 1-888-544-4877 PECO...