Frequently Asked Questions for Pennsylvania

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  • Billing Information

    • What is a kilowatt-hour or kWh?

      A kilowatt-hour is the unit of measurement for electricity usage. A kilowatt-hour is abbreviated on your bill as "kWh." The amount of electricity you used at your specific service address for a specific billing cycle is measured by the utility company for your area as the number of kWh...

    • How do I change the name on my Direct Energy account?

      In most areas, you will need to contact your local utility company to change the name and contact information for your account. This is because Direct Energy does not send your bill to you each...

    • How can I receive assistance paying my Direct Energy bill?

      If you need to set up a Payment Arrangement for a bill, you should contact your local Pennsylvania utility company to make a plan to pay your balance.

      Electricity Utility

      • Duquesne Light - 1-412-393-7000
      • Duquesne Light (Toll Free) - 1-888-393-7000
      • Med-Ed - 1-888-544-4877
      • PECO - 1-800-841-4141
      • Pennsylvania Power & Light (PPL) - 1-800-342-5775
      • West Penn Power - 1-888-544-4877
      • Pike - 1-877-434-4100

      em>Natural Gas Utility

      • Columbia Gas of Pennsylvania - 1-888-460-4332
      • UGI Penn Natural Gas - 1-800-276-2722
      • UGI Gas Service - 1-800-276-2722

    • Will my bill look different if I choose Direct Energy?

      In most areas, when you select Direct Energy as your supplier in Pennsylvania, you will continue to receive one bill from your utility company each month. You can see the breakdown between Direct Energy's charge for electric generation or gas supply and your utility charges for distribution service, any other services it provides, and taxes. If you are not signed up with a licensed electric or natural gas supplier, your utility bill will not separate the supply and transmission charges.

      Please be advised that not all utility companies use the same terminology. For example depending upon where you live, "supply" = "generation" and "delivery" = "distribution." For clarification on the terminology you see upon your monthly utility bill, please contact your local utility company.

      Electricity Utility

      • Duquesne Light - 1-412-393-7000
      • Duquesne Light (Toll Free) - 1-888-393-7000
      • Med-Ed - 1-888-544-4877
      • PECO - 1-800-841-4141
      • Pennsylvania Power & Light (PPL) - 1-800-342-5775
      • West Penn Power - 1-888-544-4877
      • Pike - 1-877-434-4100

      em>Natural Gas Utility

      • Columbia Gas of Pennsylvania - 1-888-460-4332
      • UGI Penn Natural Gas - 1-800-276-2722
      • UGI Gas Service - 1-800-276-2722

    • What do I do if I notice an error on my bill?

      If you have any questions about your electricity or natural gas charges on the bill you receive from your local utility in Pennsylvania, please contact our Customer Care Team at 1-855-461-1926. If you have questions about your total bill, please contact your local utility company.

      Electricity Utility

      • Duquesne Light - 1-412-393-7000
      • Duquesne Light (Toll Free) - 1-888-393-7000
      • Med-Ed - 1-888-544-4877
      • PECO - 1-800-841-4141
      • Pennsylvania Power & Light (PPL) - 1-800-342-5775
      • West Penn Power - 1-888-544-4877
      • Pike - 1-877-434-4100

      em>Natural Gas Utility

      • Columbia Gas of Pennsylvania - 1-888-460-4332
      • UGI Penn Natural Gas - 1-800-276-2722
      • UGI Gas Service - 1-800-276-2722

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