How can I close my Direct Energy account?

If you are moving to a new address within the Direct Energy service area, you can transfer your service to your new address online or by calling our Customer Care team at 1-888-305-3828.

If you are switching from Direct Energy to another provider, there is no need to contact us. Your new provider will handle this transaction without disconnecting your service.

If you are moving outside of the Direct Energy service area and you need to close your account, please call our Customer Care center toll-free at 1-888-305-3828.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

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