How can I close my Direct Energy account?

Moving

If you are moving to a new address within the Direct Energy service area, you can transfer your service to your new address online or by calling our Customer Care team at 1-888-305-3828.

If you are moving outside of the Direct Energy service area and you need to close your account, please call our Customer Care center toll-free at 1-888-305-3828.

Changing Energy Providers

If your current energy plan is not meeting your needs, we invite you to log into your Online Account Manager to see if you are eligible to switch plans and explore the options available to you.

If you need further assistance, please start a live chat below or call at 1-888-305-3828 and we will be happy to assist you.

Please note if you change energy providers, you may owe Direct Energy a cancellation fee depending on the terms of the plan you selected. If you have questions about your contract, you can view the details in your Online Account Manager. You can also start a live chat below or contact our Chat or Customer Care team at 1-888-305-3828