If you are moving outside of the Direct Energy service area and you need to close your account, please call our Customer Care center toll-free at 1-888-305-3828.
If your current energy plan is not meeting your needs, we invite you to log into your Online Account Manager to see if you are eligible to switch plans and explore the options available to you.
If you need further assistance, please start a live chat below or call at 1-888-305-3828 and we will be happy to assist you.
Please note if you change energy providers, you may owe Direct Energy a cancellation fee depending on the terms of the plan you selected. If you have questions about your contract, you can view the details in your Online Account Manager. You can also start a live chat below or contact our Chat or Customer Care team at 1-888-305-3828
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us