Direct Energy does offer Paperless Billing to all customers who are interested in receiving fewer pieces of paper mail in their mailbox. When you enroll in Paperless Billing, you will receive an e-mail the day your bill is generated and will no longer receive a paper bill.
The best time to sign up for paperless billing or electronic billing at the time of enrollment. If you are a current customer, you can log in to your Online Account Manager and enroll in paperless billing. Please note, it may take one to two billing cycles to begin receiving paperless billing.
To view your bill, usage details, and make payment with Direct Energy, log into your Direct Energy Online Account Manager, hover over "Billing and Payments" icon in the top navigation bar, and select the appropriate link for the action you want to take.
You can opt out of Paperless Billing at any time. Simply log into your Direct Energy Online Account Manager, hover over "Billing and Payments" icon in the top navigation bar, click "Paperless Billing," and select that you want to opt out of Paperless Billing. Please note this also may take one to two billing cycles to go into effect on your account.
Direct Energy customers do not have to be enrolled in Paperless Billing. This is an optional service we offer to interested customers. Please be advised that customers not enrolled in Paperless Billing will still receive a courtesy e-mail the day a new bill is generated.
Please visit Contact Us and select your state of residence to view the contact information for your area.Contact Us