How does Auto Pay work with Direct Energy?

The Auto Pay draft occurs on the due date of your bill. Please be advised that Auto Pay with Direct Energy is set up to receive payment from the four major credit card providers (Visa, MasterCard, Discover, and American Express). Many customers do set up Auto Pay using their bank-issued check/debit card so that their payment is drafted from their checking account, instead of a traditional credit card. Once you are set up Auto Pay, it may take one to two billing cycles for Direct Energy to begin automatically drafting your card.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us

© 2018 Direct Energy. All Rights Reserved. PUCT Certificate No. 10040. Norton Secured