What is the Electricity Facts Label?

The Electricity Facts Label (EFL) provides you with pricing for your energy usage per kilowatt-hour (kWh), contract, charge breakdown between Direct Energy and your local Transmission & Distribution Service Provider (TDSP, also known as the utility company), product description, fee information, and emissions information regarding your electricity service. Your EFL will be provided to you by Direct Energy with your Welcome Packet along with your Terms of Service Agreement.

Want to contact a customer care representative?

Please visit Contact Us and select your state of residence to view the contact information for your area.

Contact Us