Echo Dot  Frequently Asked Questions for Texas, Echo Dot

Echo Dot FAQs

  • What phrases does Alexa recognize?

    Billing

    Balance

    • What's my balance?
    • How much I owe?
    • Bill due date
    • What do I still owe?

    Quick Pay

    • Pay my energy bill
    • Make a payment
    • I want to pay my bill
    • Pay my bill

    Bill

    • {date} bill
    • How much was my last bill?
    • How much was my bill for {date}
    • My last bill

    General

    Others

    • Help

    About the company

    • I want to learn more about Direct Energy
    • Give me information about Direct Energy
    • Info about the company
    • Company details
    • Tell me about the company

    Refer A Friend (RAF)

    • What's my Refer A Friend code?
    • Which is my Refer A Friend code?
    • My Refer A Friend code
    • Send me my Refer A Friend code

    Usage

    Weekly

    • My weekly usage
    • What's my weekly usage?
    • Tell me my weekly usage

    Monthly

    • Give me my monthly usage for {month}
    • My monthly usage
    • Tell me my monthly usage for {month}
    • What is my monthly usage?

    Yearly

    • My yearly usage
    • Tell me my yearly usage
    • What's my yearly usage?

    Date

    • Tell me my usage for {date}
    • What does my usage look like on {date}
    • {date} usage
    • What's my usage for {date}
    • My energy usage for {date}
    • My stats for {date}

    Appliance

    • Which of my appliances is using the most energy?
    • Which appliance I used the most in {date}?
    • My most used appliance in {date}
    • Which appliance I used the most?
    • My most used...

    • How does Alexa work with smart home devices?

      Alexa enables you to control and check the status of a variety of smart home devices, such as lights, outlets, cameras and thermostats. See compatible smart home devices .

      You can connect compatible smart home devices to Alexa using Alexa smart home skills. You can also directly connect certain smart home devices to Echo Plus using its built-in smart home hub. We may receive information about smart home devices you connect to Alexa, such as device type, name, features, and status. We may automatically update the firmware for certain devices on behalf of the applicable manufacturer....

    • My Amazon Echo stopped working! What do I do?

      Contact Amazon's customer service, and they'll be more than happy to assist you....

    • What is an Echo Dot?

      Echo Dot is a hands-free, voice-controlled device that uses Alexa to play music, control smart home devices, make calls, send and receive messages, provide information, read the news, set music alarms, read audiobooks from Audible, control Amazon Video on Fire TV, and manage your Direct Energy...

    • Do I need Wi-Fi to use the Echo Dot?

      Yes, Wi-Fi is required in order to use the Echo Dot.

    • What are some intents and utterances I get with the Direct Energy Skill?

      Intents and Utterances

      {date} – Means a time lapse defined as one of the following:

      {month} – Means the name of a month (E.g.: September).

      • A specific day: January 15th, 2017
      • A specific month: March 2018
      • A specific year: 2017
      • A timespan: last month, last week, last weekend

      Balance

      • What's my balance?
      • What my balance is?
      • How much I owe?
      • Bill due date
      • What do I still owe?

      Quick Pay

      Keeps the session open for customers to confirm or reject transaction

      • Pay my energy bill
      • Make a payment
      • I want to pay my bill
      • Pay my bill

      Bill

      • {date} bill
      • What my last bill was
      • What my bill for {date} is
      • How much was my last bill?
      • How much was my bill for {date}
      • What was my last bill
      • What was my bill for {date}
      • My bill for {date}
      • My last bill

      Help

      Keeps the session open for customers to issue a question

      • Help

      About the company

      Keeps the session open for customers to issue a question

      • I want to learn more about Direct Energy
      • Give me information about Direct Energy
      • Info about the company
      • Company details
      • Tell me about the company

      Refer A Friend (RAF)

      • What's my Refer A Friend code?
      • What's my RAF code?
      • What is my Refer A Friend code?
      • What is my RAF code?
      • Which is my Refer A Friend code?
      • Which is my RAF code?
      • My Refer A Friend code
      • My RAF code
      • Send me my Refer A Friend code
      • Send me my RAF code
      • Tell me my Refer A Friend code
      • Tell me my RAF code
      • Code for referring friends
      • Remind me of my Refer A Friend code
      • Remind me of my RAF code

      Weekly Usage

      • Weekly usage
      • My weekly usage
      • What's my weekly usage?
      • What is my weekly usage?
      • Tell me my weekly usage
      • What my weekly usage is
      • I want to hear my weekly usage
      • Give me my weekly usage

      Monthly Usage

      • Give me my monthly usage for {month}
      • What my monthly usage is
      • My monthly usage
      • Monthly usage
      • Tell me my monthly usage for {month}
      • Tell me my monthly usage
      • What is my monthly usage?
      • What's my monthly usage?
      • My monthly usage for {month}
      • I want to hear my monthly usage
      • Give me my monthly usage

      Yearly Usage

      • Yearly usage
      • I want to hear my yearly usage
      • Give me my yearly usage
      • My yearly usage
      • Tell me my yearly usage
      • What's my yearly usage?
      • What is my yearly usage?
      • What my yearly usage is

      Date Usage

      • Tell me my usage for {date}
      • What does my usage look like on {date}
      • {date} usage
      • What was my usage for {date}
      • What's my usage for {date}
      • My usage for {date}
      • My energy usage for {date}
      • My stats for {date}

      Appliance Usage

      • Which of my appliances is using the most energy?
      • Which appliance I used the most in {date}?
      • My most used appliance in {date}
      • Which appliance I used the most?
      • Which appliance I used most?
      • My most used appliance

      Quick Pay Process

      Used to approve a payment

      For customers who setup a PIN

      • Yes with PIN {pin}
      • Yes {pin}
      • My PIN is {pin}
      • The PIN is {pin}
      • {pin}
      • Approve this payment with PIN {pin}
      • Approve with PIN {pin}
      • Approve with {pin}
      • PIN {pin}
      • Use {pin}
      • Use PIN {pin}
      • I approve this payment with {pin}
      • I approve with {pin}
      • I approve with PIN {pin}
      • I approve this payment with PIN {pin}

      For customers who choose not to have a payment PIN

      • Approve
      • Proceed
      • Continue with payment
      • Yes
      • Sure

      Cancel

      Cancels an...

    • What are intents and utterances?

      An intent is what a user is trying to accomplish. Utterances are the specific phrases that people will use when making a request to Alexa....

    • Do I have to be a Prime member to use the Echo Dot?

      No, an Amazon Prime membership is not required to use the Echo...

    • Who is Alexa and what is an Alexa skill?

      Alexa is Amazon's voice service, accessed through the Echo Dot.

      Alexa skills are voice-driven capabilities that work like apps. You can enable and disable skills, using the Alexa app or a web browser, in the same way that you install and uninstall apps on your smart phone or tablet. You can add Alexa skills to your Echo to bring products and services like Direct Energy to life....

    • Where can I find the Direct Energy skill?

      You can find the Direct Energy skill on the Amazon Alexa app, as well as on amazon.com, ready to be...

    • Can I turn off the microphone on the Echo Dot?

      Yes, you can turn off the microphone on the Echo Dot by pushing the microphone on/off button on the top of your device. When the microphone on/off button turns red, the microphone is off. The device will not respond to the wake word, nor respond to the action button, until you reactivate the microphone by pushing the microphone on/off button again. Even when the device's microphone is off, the Echo Dot will still respond to requests you make through your...

    • How does the Echo Dot work?

      When you want to use Echo Dot, simply say the wake word, "Alexa," and Dot lights up and streams audio to the cloud, where the Alexa Voice Service is leveraged to recognize and respond to your request...

    • How do I speak to Alexa?

      It's easy to talk to Alexa. If you need her to do something with Direct Energy, start by saying "Alexa, ask Direct Energy," or "Alexa, tell Direct Energy..." It's just like asking a friend to help you out! ...

    • How do I set up the Direct Energy skill?

      To set up the Direct Energy skill you will need to download the Alexa App, create a Direct Energy Account and add the Direct Energy Skill. For more information on setup please visit: www.directenergy.com/alexa-skills. There is an instructional sheet insert in the package that will also walk you through the setup.

      ...

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