Direct Energy Membership Plans Frequently Asked Questions for Texas, Direct Energy Membership Plans

Direct Energy Membership Plans FAQs

  • Is it OK if I cannot pay the Membership Plan fee until next month?

    Yes, it is OK if you do not pay the Membership Plan fee until a future date, but please note that you will not receive any of your membership benefits - including the membership discount and all incentives - until that fee has been...

  • What is the difference between the two Membership Plans?

    The membership benefits vary based on the type of membership plan you enrolled on. We offer the Preferred Membership Plan as well as a Executive Membership Plan.

    • The Executive Membership Plan delivers a larger electricity discount than the Preferred Membership Plan
    • The Restaurant.com Gift Card for the Executive Membership Plan is $50, but is only $25 for the Preferred Membership Plan
    • The Executive Membership Plan provides additional special incentives, including a 12-Month Electric Essentials Plan
    • The fee for the Preferred Membership Plan in $49, while the fee for the Executive Membership Plan is...

    • What are the eligibility requirements for the Membership Plan benefits?

      To receive the monthly energy charge discount you must pay your annual membership fee due on your first invoice.

      To enjoy the benefits of the Direct Energy Membership Plans, you must complete the following eligibility requirements:

      • Restaurant.com Gift Card - You must provide a valid e-mail address to redeem the offer.
      • DIRECTV - 1) You must reside in a single-family home; and 2) You must be a new DIRECT customer.
      • 12-Month Electric Repair Essential Plan - You must reside in a single-family...

      • I enrolled in a Membership Plan but do not want to pay the fee. What do I do now?

        If you enrolled in a Membership Plan with Direct Energy, but you do not want to pay the membership fee, you do not need to do anything. You can remain on the Membership Plan product, but you will pay the base rate and will not be provided the membership benefits like the electricity rate discount, gift card, and special offers. If you want to choose another plan, you will need call Customer Service at 1-855-461-1926 to discuss your plan...

      • How often do I pay the fee for my Membership Plan?

        The membership fee is a one-time annual fee. Payment of the membership fee awards you 12 months of...

      • How do I receive my DirecTV offer?

        To take advantage of the DIRECTV offer made available to you through the Membership Plan you selected, one of the two following steps will occur:

        1. If you enrolled in a Membership Plan online, one of our DIRECTV product specialists will call you to enroll you in DIRECTV services
        2. If you enrolled in a Membership Plan over the phone, the Customer Service agent will transfer your call to one of our DIRECTV product specialists to enroll you in DIRECTV...

        3. What are the benefits of the Membership Plans?

          When you pay your annual fee to enroll in one of the two Direct Energy Membership Plans, you will receive the following benefits: Preferred Membership Plan

          • An electricity discount of 0.4 cents per kWh
          • A $25 Restaurant.com Gift Card
          • Special offer of $5 off DIRECTV bill for initial term of DIRECTV plan (for new DIRECTV customers only)
          • Special offers for home services
          Executive Membership Plan
          • An electricity discount of 1.0 cents per kWh
          • A $50 Restaurant.com Gift Card
          • Special offer of $5 off DIRECTV bill for initial term of DIRECTV plan (for new DIRECTV customers only)
          • 12-Month Electric Repair Essentials...

          • What do I receive for the annual Membership Fee I paid on my first bill?

            The membership benefits vary based on the type of membership plan you enrolled on. We offer the Preferred Membership Plan as well as a Executive Membership Plan.

            Preferred Membership Plan allows the following benefits after payment of the $49.00 Annual Membership Fee due on your first bill:

            • Electricity discount of - 0.4 cents per kWh
            • Restaurant.com gift card - $25.00
            • DirecTV offer (new DirecTV customers only)- of $5 off DirecTV bill for initial term of the DirecTV plan

            Executive Membership Plan allows the following benefits after payment of the $99.00 Annual Membership Fee due on your first bill:

            • Electricity discount of - 1 cent per kWh
            • Restaurant.com gift card - $50.00
            • DirecTV offer (new DirecTV customers only) - of $5 off DirecTV bill for initial term of the DirecTV plan
            • 12 Month Electric Repair Essential...

            • How do I redeem my Restaurant.com gift card?

              In order to redeem the Restaurant.com gift card you receive when you enroll in one of the Direct Energy Membership Plans, the following steps must occur:

              1. Pay the fee for the Membership Plan you selected (assessed on your first bill
              2. Once we have received payment of the fee, you will receive an e-mail approximately six weeks later from Restaurant.com with the instructions
              3. You will register your gift card online with Restaurant.com and use at any of the available restaurants
              Please note that Direct Energy does not have any control or jurisdiction over the offers made on Restaurant.com. You will need to contact Restaurant.com to address any questions or concerns you have about a restaurant or...

            • What is this fee I'm paying for the Membership Plan?

              The fee you pay for enrollment in one of the Direct Energy Membership Plans provides for your discounted rate and the other benefits you receive. The membership fee varies depending on the membership product you enrolled in, and this one-time fee is assessed on your first bill:

              • Preferred Membership Plan - $49
              • Executive Membership Plan - $99

              Payment of these fees allows you to be an exclusive Direct Energy member, which allows you discounts, and exclusive...

            • When will I receive my Restaurant.com gift card?

              After Direct Energy receives payment of the your Membership Fee and the customer has provided Direct Energy with a valid e-mail address, you will be sent an e-mail from restaurant.com approximately six weeks after the Membership Fee has been paid.

              • Preferred Membership Plan = $25 Gift Card
              • Executive Membership Plan = $50 Gift...

              • What is the 12-Month Electric Repair Essentials Plan?

                When you enroll in the Executive Membership Plan, you will receive a free 12-Month Electric Repair Essentials Plan. This plan provides you:

                • 15% off any repair services
                • $500 coverage per repair incident (up to $2,000 annually)
                • No service visit charge and no deductible
                • 24/7 emergency service
                • A 1-855-334-3577 number to call with questions or for a service...

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