At Direct Energy, we believe that identifying and understanding the key risks and opportunities facing our business and the communities in which we live and work allow us to develop policies, meaningful and material strategies and clear targets and indicators to manage and monitor our performance.
By communicating our successes and failures in a transparent manner that satisfies the interests of our stakeholders, our businesses can respond to opportunities and avoid risks posed by current and potential issues in a culture of continuous improvement.
To deliver our business strategy successfully, we must identify and respond to the many economic, social and environmental challenges of our operations.
That is why we:
- communicate our position on key issues and, through our business principles , are clear about the standards we expect of ourselves and those we work with;
- consult our employees, customers, investors and wider stakeholder groups to understand the material economic, social and environmental matters affecting our business and the communities in which we live and work;
- develop distinctive strategies, commitments and targets to identify and prioritize the risks, challenges and opportunities we face; and
- measure to manage and communicate our performance with openness and transparency, so that our stakeholders understand the progress we're making.