How can I receive assistance paying my Direct Energy bill?

Qualified customers may be eligible for one of Direct Energy's special payment arrangement plans. Currently, available plans include:

  • Payment Extension Plan: a short-term extension of the due date for full payment of past-due bills
  • Deferred Payment Plan: an extended payment plan where past-due bills may be paid in installments over a specified time period
  • Bill Payment Assistance Program: a program funded through donations to support local organizations that provide energy bill payment assistance to qualifying customers with financial needs

If you are interested in one of these payment options, our Customer Care representatives are there to help you pay your bill. They can be reached at 1-888-305-3828 and are available to assist you Monday – Saturday from 7:30 a.m. to 8:00 p.m. CST.

Want to contact a customer care representative?


Please visit Contact Us and select your state of residence to view the contact information for your area.


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