North Carolina - We're Here To Help, Contact Us Today

Think of it as us being in the right place at your right time. Whenever you need help, we want to be there to provide it. You can reach out to us over the phone, e-mail, Facebook, and Twitter to get the assistance you need.

Frequently Asked Questions

You have questions? We have answers, and we want to provide them when you need them most. Our helpful FAQ section will address your concerns - from electricity and natural gas, to home services, rewards, products, and beyond.

Search FAQ's

Send Us A Message

Please verify you're a real person by doing this simple math problem:

8 + 7 =

Still Need Help?

If you couldn't locate the appropriate question or the answer you needed in the FAQ section, we can still help. The list of links below provides phone numbers you can call for other customer service needs, including residential and business service with Direct Energy and reporting a power emergency in your area. In case of power outage or gas leak, please contact the local utility company for your area.

Home Services


Benjamin Franklin

Direct Energy Protection Plans

Mister Sparky

One Hour Heating & Air Conditioning


Residential Energy, Corporate

Direct Energy
12 Greenway Plaza Suite 250
Houston, TX 77046

Home Services

Direct Energy
P.O. Box 850
Lincolnshire, Illinois 60069-0850

Small Business Energy & Large Business Energy

Direct Energy
1001 Liberty Avenue, 12th Floor
Pittsburgh, PA 15222

Social Media

© 2015 Direct Energy. All rights reserved. Direct Energy and the Lightning Bolt design are registered trademarks or trademarks of Direct Energy Marketing Limited in the United States and/or Canada used under license, as applicable. Products and services vary depending on region or market. Norton Secured